RRN00016680 - Infra Tech Support Practitioner Copy 01

8112 ASOL-Pune 2 SEZ Company; Pune District; On-site; INR 420,000 - 680,000; Full time

Benefits offered by this job

Intermediate proficiency in customer服务

Beginner proficiency in communication

Intermediate proficiency in problemSol

Beginner proficiency in timeManagement

Intermediate proficiency in technicalT

Job summary

Accenture is hiring for a Service Desk role based in Pune, India. You will support production systems, respond to incidents, drive outage resolution, and maintain service levels while communicating clearly throughout the process.

The position emphasizes learning, collaboration, and growth within a global technology services leader. A Bachelor's degree is required and German language proficiency is a key bonus for this role.

Qualifications

• Beginner proficiency in Service Desk Management.
• Advanced proficiency in German Language.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

German language

Education

Bachelor's degree

Job description

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us on this exciting journey of growth and shared success. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Advanced proficiency in German Language.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in time management.
• Intermediate proficiency in technical troubleshooting.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive.

Wo rld. Explore your next step at Accenture

Explore your next step at Accenture