RRN00016679 - Infra Tech Support Practitioner Copy 05

8112 ASOL-Pune 2 SEZ Company; Pune District; On-site; INR 420,000 - 640,000; Full time

Job summary

Accenture in Pune, India invites you to join a role that supports service desk operations and fosters growth through collaborative problem solving. You will engage with Service Desk Management, help resolve incidents, and ensure systems remain available in line with SLAs.

The position requires intermediate Service Desk Management skills and advanced German language proficiency, with a Bachelor's degree. Relevant IT skills and a willingness to learn in a global environment are valued.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Advanced proficiency in German language.
• Prior experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organisational policies.

Skills

Service Desk Management

German language

Related skills

Education

Bachelor's Degree

Job description

THE WORK

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve engaging with Service Desk Management in a way that fosters growth and collaboration. We invite you to join us in this exciting journey where your contributions will be valued and your development encouraged.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organisational policies.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Management.
• Advanced proficiency in German Language.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in technical troubleshooting.
• Intermediate proficiency in time management.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organisations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture.