RRN00015395 - Service Desk Associate Manager

Accenture PLC; Gurugram District; Presencial; INR 1.500.000 - 2.100.000; Tempo integral

Resumo da vaga

Accenture is seeking a Service Desk leader who will collaborate with multiple teams to ensure production systems are available and operating as defined in SLAs. You will manage incident and outage resolution, drive restoration of services promptly, and establish disaster recovery procedures to safeguard critical operations.

This role also involves maintaining data retention in line with policies. You should have expert proficiency in Service Desk Management, at least 5 years in related skills

Qualificações

• Expert proficiency in Service Desk Management.
• 5+ years of experience in relevant related skills and 12+ years overall.
• Bachelor's Degree in relevant field of studies.

Responsabilidades

• Ensure production systems are available and operating as defined in SLAs.
• Drive incident and outage resolution and communication to minimize downtime.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Conhecimentos

Service Desk Management

Formação

Bachelor's Degree

Descrição da vaga

THE WORK:

Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and help shape the future together. Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication to minimize downtime. Facilitate restoration of service to the production environment promptly and efficiently. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Service Desk Management.
• A minimum of 5 of experience in relevant related skills and 12+ years overall.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced problem solving
• Intermediate communication skills
• Advanced conflict resolution
• Intermediate process improvement
• Beginner project coordination

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world.

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