ISSRRN0001460 - Infra Tech Support Practitioner

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture is seeking a Service Desk Manager to lead a dynamic team in Bengaluru, ensuring production systems meet defined SLAs. You will drive incident and outage resolution, communicate clearly during restoration, and establish disaster recovery procedures to safeguard operations.

You will collaborate across teams, contribute to key decisions, and help maintain data retention practices in line with policies.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 4 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Collaborate and manage the team to perform effectively.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

4+ years experience

Education

Bachelor's Degree

Job description

THE WORK:

Step forward and make a meaningful impact. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to problems for your immediate team and across multiple teams, fostering a collaborative environment. This opportunity invites you to bring your passion for Service Desk Management to a dynamic setting where your contributions will be valued and your growth encouraged. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• A minimum of 4 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Advanced communication skills.


• Beginner conflict resolution skills.


• Intermediate multitasking abilities.


• Advanced customer service orientation.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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