RRN000112 - Application Tech Support Practitioner

8114 ASOL - Pune 3 SEZ Company; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture is seeking an experienced IT Service Desk expert in Pune to drive incident and outage management and collaborate with multiple teams to shape service delivery. You will engage with various teams and contribute to key decisions while providing innovative solutions to challenges that arise.

Monitor production environments, track changes, and ensure operations align with established protocols, leveraging 8–9 years of experience and a Bachelor's degree to drive results for clients globally.

Qualifications

• 8–9 years of experience in IT-related skills.
• Advanced proficiency in IT Service Desk.
• Bachelor's Degree in a relevant field.

Responsibilities

• Drive incident and outage management to ensure seamless service delivery.
• Monitor systems and trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols.

Skills

IT Service Desk

Incident management

System monitoring

Education

Bachelor's Degree

Job description

THE WORK:

Join us in creating exceptional experiences! You will have the opportunity to be a Subject Matter Expert, collaborating with various teams to make impactful decisions. You will engage with multiple teams and contribute to key decisions while providing innovative solutions to challenges that arise. Your expertise in IT Service Desk will be invaluable as you help shape the future of our services. We are excited to see how you can make a difference!

• Drive incident and outage management to ensure seamless service delivery.
• Monitor systems and trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols.

HERE'S WHAT YOU WILL NEED:

• A minimum of 8-9 years of experience in relevant related skills.
• Advanced proficiency in IT Service Desk.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE: Advanced proficiency in Service Desk Management.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can when you thrive, we all thrive. Wo rld. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture