RPA Production Support Engineer

NTT DATA, Inc.; Bengaluru; Remote; INR 600,000 - 900,000; Full time

Job summary

NTT DATA is seeking an RPA Production Support Engineer L1/L2 for Bangalore (Remote options possible) to provide 24x7 operational support for business-critical automation processes. You will monitor bot execution, troubleshoot failures, manage incidents, and coordinate across development and infrastructure teams.

The role requires 2–6 years in RPA or production support, experience with MuleSoft RPA Manager, and strong ITIL-based incident handling.

Qualifications

• 2 to 6 years of experience in RPA, application, or production support.
• Experience with MuleSoft RPA Manager or a similar RPA platform.
• Knowledge of bot monitoring, scheduling, execution, and failure handling.
• Understanding of Windows servers, virtual machines, credentials, and access management.
• Familiarity with ITIL processes and tools such as ServiceNow or Jira.
• Strong troubleshooting, communication, and documentation skills.
• Willingness to work in 24x7 rotational shifts.

Responsibilities

• Monitor bot execution through MuleSoft RPA Manager.
• Track bot schedules, execution frequency, success rates, and failures.
• Ensure critical bots run as per defined schedules and business timelines.
• Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
• Investigate credential expiry, authentication, access, connectivity, VM, and infrastructure issues.
• Analyze bot logs, execution details, screenshots, and error messages.
• Log, prioritize, and track incidents using ITSM tools.
• Escalate code-related or complex issues to the RPA development or L3 team.
• Coordinate with infrastructure, application, security, and business teams.
• Maintain shift handover notes, runbooks, knowledge articles, and operational reports.
• Support incident analysis, root cause analysis, and service improvement activities.

Skills

RPA Production Support

MuleSoft

ITIL

ServiceNow

Jira

Windows Servers

VMs

24x7 Support

Troubleshooting

Tools

MuleSoft RPA Manager

Job description

Job Description:

We are currently seeking a RPA Production Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

RPA Production Support Engineer L1/L2

We are looking for an RPA Production Support Engineer to provide 24x7 operational support for business-critical automation processes. The role involves monitoring bot execution, troubleshooting failures, managing incidents, and coordinating with development and infrastructure teams.

Key Responsibilities

• Monitor bot execution through MuleSoft RPA Manager.
• Track bot schedules, execution frequency, success rates, and failures.
• Ensure critical bots run as per defined schedules and business timelines.
• Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
• Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
• Analyze bot logs, execution details, screenshots, and error messages.
• Log, prioritize, and track incidents using ITSM tools.
• Escalate code-related or complex issues to the RPA development or L3 team.
• Coordinate with infrastructure, application, security, and business teams.
• Maintain shift handover notes, runbooks, knowledge articles, and operational reports.
• Support incident analysis, root cause analysis, and service improvement activities.

Required Skills

• 2 to 6 years of experience in RPA, application, or production support.
• Experience with MuleSoft RPA Manager or a similar RPA platform.
• Knowledge of bot monitoring, scheduling, execution, and failure handling.
• Understanding of Windows servers, virtual machines, credentials, and access management.
• Familiarity with ITIL processes and tools such as ServiceNow or Jira.
• Strong troubleshooting, communication, and documentation skills.
• Willingness to work in 24x7 rotational shifts.

Preferred Skills

• Basic knowledge of SQL, PowerShell, APIs, or scripting.
• RPA platform certification.
• Experience supporting enterprise automation in banking, insurance, healthcare, or retail environments.

Location: Remote

Experience: 2 to 6 Years

Shift: 24x7 Rotational Support

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.