RO:RL - Operation CPC Customer Service - Retail Professional

Axis Bank; Chennai; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading financial institution in Chennai is seeking a CPC Customer Service professional to manage post-loan customer queries and requests. Responsibilities include servicing customer inquiries, handling complaints, and ensuring timely closure of service requests. A graduate or postgraduate in Management is required for this role. Excellent customer service skills and the ability to resolve issues professionally are essential.

Qualifications

• Graduated in Management or related field is required.
• Experience in customer service roles preferred.

Responsibilities

• Service customer queries after loan disbursement.
• Manage service requests and customer complaints.
• Ensure timely closure of service requests.

Skills

Customer service experience

Complaint resolution

Cross-selling

Time management

Education

Graduate / Post graduate in Management

Job description

About Retail Lending Department

The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank.

About the Role

The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised. They are also responsible for handling of escalations. They are responsible for addressing all customer service requests and closure in timely manner.

• Ensure servicing customer queries and requests post disbursement of loans, esp to walk - in customers at RAC Service Desks
• Ensure Service Request Management
• Handle customer complaints and escalations and ensure adherence to TAT and QoC
• Ensure Cross Sell Service to Sales

Qualifications

• Graduate / Post graduate in Management

Role Proficiencies

• Ability to ensure delightful customer experience
• Ability to close service requests within TAT and as per QoC
• Handling of escalations in professional and timely manner