RMA Assistance Manager

Station Satcom; Maharashtra; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Station Satcom Pvt. Ltd. in Maharashtra is seeking an experienced RMA Assistance Manager to lead our Returns Merchandise Authorization operations.

You will optimize reverse logistics, govern the full RMA lifecycle, and act as a bridge between technical teams, logistics vendors, and clients to resolve complex service challenges. You will mentor the support staff, drive continuous improvement, and ensure compliant, timely handling of returns, warranties, and customer satisfaction across

Qualifications

• Five+ years of management or supervisory experience in telecommunications or a related field.
• Proven history of managing complex return logistics, warranty claims, or customer service operations.
• Deep understanding of telecommunications hardware, software, and regulatory standards governing device returns.
• Strong analytical capabilities to interpret data and convert findings into actionable operational strategies.
• Excellent leadership, including team building, performance management and conflict resolution.
• Outstanding verbal and written communication with technical teams, vendors, and senior stakeholders.

Responsibilities

• Direct and coordinate the daily execution of RMA requests, ensuring returns are processed per telecom industry protocols and company policies.
• Serve as the primary escalation point for complex return cases, analyzing causes and implementing corrective measures to prevent recurrences.
• Partner with supply chain and logistics to expedite receipt, inspection and disposition of returned equipment.
• Track KPIs for return processing times, resolution rates, and inventory accuracy to drive continuous improvements.
• Maintain documentation and reporting on all RMA activities, delivering insights to senior management on trends and bottlenecks.
• Train and mentor support personnel on RMA procedures, safety standards, and customer service best practices.

Skills

Leadership

Team management

Analytics

Customer service

Stakeholder communication

Job description

RMA Assistance Manager

We are recruiting an experienced leader to oversee our Returns Merchandise Authorization (RMA) support functions within the telecommunications sector. This critical position focuses on optimizing reverse logistics, ensuring the efficient management of product returns, and sustaining superior customer satisfaction standards. The ideal candidate will manage the complete RMA lifecycle, serving as a vital liaison between technical support units, logistics providers, and clients to address intricate service challenges while upholding the organization’s dedication to quality and reliability.

Responsibilities

• Direct and coordinate the daily execution of RMA requests, ensuring all returns are processed in strict compliance with telecommunications industry protocols and company policies.
• Act as the primary escalation point for complex return cases, analyzing causes and implementing corrective measures to prevent future incidents.
• Partner closely with supply chain and logistics departments to expedite the receipt, inspection, and disposition of returned equipment.
• Track key performance indicators regarding return processing times, resolution rates, and inventory accuracy to foster continuous operational enhancements.
• Maintain precise documentation and reporting on all RMA activities, delivering regular insights to senior management concerning trends and operational bottlenecks.
• Train and mentor support personnel on appropriate RMA procedures, safety standards, and customer service best practices tailored to the telecommunications environment.

Requirements

• Possess a minimum of five years of professional experience in a management or supervisory role within the telecommunications industry or a related field.
• Demonstrate a proven history of managing complex return logistics, warranty claims, or customer service operations.
• Exhibit an in-depth understanding of telecommunications hardware, software, and the specific regulatory or technical standards governing device returns.
• Display strong analytical capabilities with the ability to interpret data and convert findings into actionable operational strategies.
• Possess exceptional leadership skills, including experience in team building, performance management, and conflict resolution.
• Demonstrate excellent verbal and written communication skills, capable of interacting effectively with technical teams, vendors, and high-level stakeholders.