Rivera Manpower Services Hiring For Day shifts for technical support/manyata/CTC 6lpa at Beng[...]

Rivera Manpower Services; Bengaluru; On-site; INR 3,00,000 - 4,20,000; Full time

Job summary

Join a dynamic team at a forward-thinking company specializing in international voice processes. This role focuses on delivering exceptional customer service and technical support, requiring strong communication and problem-solving skills. As part of this innovative firm, you will engage with customers, resolve conflicts, and ensure their needs are met efficiently. Ideal candidates will have at least 6 months of experience in a similar role and be ready to work in a fast-paced environment. If you are passionate about customer service and looking for an exciting opportunity in Bengaluru, this position is perfect for you.

Qualifications

• Minimum 6 months experience in international voice process or related fields.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Take ownership of customer needs and provide appropriate solutions.
• Engage in dialogue with customers through active listening and problem-solving.

Skills

Communication Skills

Problem Solving Skills

Analytical Skills

Customer Service

Computer Skills

Education

Graduates / Under Graduates

Tools

Microsoft Office

Windows Operating Systems

Job description

Job Description

WARM GREETINGS FROM RIVERA MANPOWER SERVICES!!

We are hiring for an International Voice Process.

NOTE:
* This requirement is for candidates who are currently in Bangalore.
* Candidates should be excellent in communication.

Openings available:
Process Name: International Technical Support
Qualification: Graduates / Under Graduates
Salary: Max 4.2 LPA + incentives
Shift Timings: DAY SHIFT
Location: BANGALORE

Experience Needed: Candidates should have a minimum of 6 months of experience in international voice process / International Sales / Client Servicing. Candidates should be flexible to work with rotational shifts and must be fluent in communication.

Roles and Responsibilities:

1. Customer Focus:
   Take ownership of each customer while empathizing and prioritizing customer needs.
2. Resolve conflicts and manage customer expectations.
3. Determine customer needs and provide appropriate solutions through relationship building.
4. Communication Skills:
   Effective verbal and written communication with both external and internal customers.
5. Document customer account activities thoroughly and concisely.
6. Engage in interactive dialogue with customers through active listening.
7. Problem Solving Skills:
   Approach problems logically and with good judgment to ensure the appropriate customer outcome.
8. Make appropriate decisions on behalf of the customer quickly and effectively.
9. Effectively prioritize work to ensure efficiency.
10. Conduct research as needed.
11. Analytical Skills:
    Critical thinker with the ability to exercise independent judgment.
12. Accuracy and attention to detail.
13. Required to abide by all applicable regulatory and department practices and procedures.
14. Computer Skills:
    Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.
15. Fluency in Windows Operating Systems and Microsoft Office tools.

For further details, contact:
Samuel
8884496983 (WhatsApp your CVs if the number is busy)

Regards,
Samuel James
Rivera Manpower Services.