Risk Specialist (Japanese), Inventory Evaluations- SPIV Inventory Trust

Amazon Jobs; Hyderabad; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading tech company's risk management team in Hyderabad seeks an experienced investigator fluent in Japanese to monitor and mitigate bad actor activities related to inventory within fulfillment centers. The ideal candidate will have a Bachelor's degree, excellent communication skills, and experience in risk mining or process improvement. This role requires effective stakeholder management and the ability to work on escalations with minimal supervision.

Qualifications

• 2+ years in bad actor investigations, risk mining or process improvement.
• Document vetting experience related to supply chain verification is preferred.
• Proven ability to work with teams to fix process gaps is preferred.

Responsibilities

• Investigates to identify bad actors with unsuitable inventory.
• Provides ideas for process improvement and risk mitigation.
• Creates and updates learning modules to improve customer experience.

Skills

Fluent in Japanese language

Communication skills (English and Japanese)

SQL

Advanced Excel

Investigation skills

Process improvement

Education

Bachelor's degree

Job description

Overview

Amazon's Inventory Trust team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means for bad actors to scale their abuse. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.

Responsibilities

1. Performs investigation based on high judgement to identify bad actors with unsuitable inventory in Fulfillment Centre.
2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.
3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Identifies & manages small to mid-scale process improvement opportunities at process or team level.
5. Communicates to business leaders on pre-defined guidelines with data and resolves issues with reduced guidance.
6. Work in sync with Program Managers, Risk Managers/Business Analysts and create mechanisms, strategies to achieve the program goals.
7. Tracks and reports progress on key goals specific to the program.
8. Adheres to set targets on productivity and quality.
9. Manages escalations on routine and predefined tasks with minimal supervision.
10. Learns new tools / SOPs / processes with minimal supervision.
11. Effective write up skills and stakeholder management.

Qualifications

• Bachelor's degree
• Fluent in Japanese language
• Demonstrate excellent communication skills (written and verbal), preferably in both English and Japanese.
• 2+ years in bad actor investigations/POE/CDT/Risk mining/process improvement/SME
• 6 months of experience working with SQL and Advanced Excel.
• Document vetting experience related to supply chain verification is preferred.
• Proven ability to work with upstream teams to fix process gaps is preferred.
• Ability to support business owners in creating detailed investigation summaries related to escalations is preferred.

Inclusivity and Accommodation

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