Risk & Compliance Quality Associate

JPMorgan Chase Bank; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JPMorgan Chase Bank in Bengaluru seeks a Quality Assurance Associate in the Office of Regulation and Document Governance. You will execute evidence-based QA testing, surface control gaps, and deliver clear reporting to stakeholders across Risk Management and Compliance.

You’ll partner with Legal, Risk, Compliance and Control functions, gaining broad exposure to enterprise governance. Responsibilities include testing, documenting findings, and producing MIS dashboards, while ensuring audit-ready

Qualifications

• Bachelor's degree or equivalent recognized qualification.
• 4+ years of QA, risk, compliance, controls testing, audit, governance, or regulatory change management within financial services.
• Ability to review and interpret regulatory, legal, policy, governance, or operational documentation.
• Strong analytical skills and sound judgment with clear evidence.
• Proven ownership mindset with independent and collaborative work style.
• Strong written and verbal communication; able to influence across functions.
• Strong prioritization and execution skills under tight deadlines.
• Excel and PowerPoint proficiency; comfortable with data analysis tools.
• Familiarity with QA frameworks, governance, and problem-solving approaches.
• Experience improving AI-generated outputs with responsible human review and validation.

Responsibilities

• Execute QA sample testing using defined methodologies and test scripts.
• Identify control weaknesses, documentation gaps, and regulatory issues; escalate as needed.
• Perform horizontal testing across Sub-LOBs for consistency in tagging and process mapping.
• Document findings and best practices to strengthen QA standards and lifecycle improvements.
• Produce and maintain QA reporting and MIS dashboards for Risk and Compliance teams.
• Maintain audit-ready QA documentation with traceability.
• Communicate complex issues clearly to stakeholders at all levels.
• Own and project-manage a portfolio of QA work from initiation through closure.
• Leverage data analytics, automation, and AI-enabled solutions to improve testing efficiency.

Skills

QA testing

Risk management

Regulatory change management

Data analysis

Analytical thinking

Communication

Independence

Project management

Excel

PowerPoint

Education

Bachelor's degree

Tools

Tableau

Alteryx

QlikSense

PEGA

Job description

About the Role

Quality Assurance Associate - Office of Regulation and Document Governance

Join a collaborative team where curiosity, precision, and strong judgment help strengthen the firm s regulatory adherence and change management practices. As a Quality Assurance Associate within the Office of Regulation and Document Governance, you will execute evidence-based QA testing, surface control and documentation gaps, and deliver clear reporting to stakeholders across Risk Management and Compliance. You ll partner closely with colleagues across Legal, Risk, Compliance, and Control functions and gain broad exposure to enterprise governance.

Job Responsibilities

• Execute QA sample testing using defined methodologies and test scripts.
• Identify control weaknesses, documentation gaps, and potential regulatory issues; elevate risks through established governance channels.
• Perform horizontal testing across Sub-LOBs to assess consistency in Performer/Relier tagging and procedure mapping.
• Document findings and best practices to strengthen QA standards and lifecycle improvements.
• Produce and maintain QA reporting and management information (MIS), including dashboards for Risk, Compliance, and senior stakeholders.
• Maintain accurate QA documentation, evidence, and files; ensure traceability and audit-ready outputs.
• Communicate complex issues clearly and concisely to stakeholders at all levels.
• Own and project-manage a portfolio of QA work from initiation through closure, balancing deadlines and shifting priorities.
• Leverage data analytics, automation, and approved AI-enabled solutions (including generative AI where appropriate) to improve testing efficiency and trend identification, with appropriate validation and human review.

Required Qualifications, Capabilities, and Skills

• Bachelor s degree or equivalent recognized qualification.
• Minimum 4 years of relevant experience in QA, risk management, compliance, controls testing, audit, governance, or regulatory change management within financial services.
• Ability to review and interpret regulatory, legal, policy, governance, or operational documentation.
• Strong analytical skills and sound judgment; able to support conclusions with clear evidence.
• Proven ownership mindset with strong follow-through and ability to work independently and collaboratively.
• Strong written and verbal communication skills; able to influence and align across functions.
• Strong prioritization and execution skills; able to manage competing demands and tight deadlines.
• Proficiency with Microsoft Excel and PowerPoint; comfort working with data analysis tools.
• Working knowledge of issue identification, escalation, remediation, governance, and QA frameworks.
• Experience improving AI-generated outputs using prompting techniques, with an understanding of responsible use (human review, validation, transparency).

Preferred Qualifications, Capabilities, and Skills

• 5+ years of experience in regulatory change management, compliance testing, or internal audit within financial services.
• Experience reviewing regulatory obligations, policies, standards, procedures, and/or control documentation.
• Experience producing QA metrics, trend analysis, and governance reporting for senior stakeholders.
• Familiarity with data visualization/analytics tools (e.g., Tableau, Alteryx, QlikSense).
• Experience using automation and/or workflow tools (e.g., PEGA) to improve operational efficiency and reporting.

Working Hours: 1:00PM to 10:00PM India time