Risk Analyst I

Etech Global Services, LLC; Vadodara; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Transportation allowance

Canteen Subsidy

Night Shift allowance

Health Insurance

Tuition Reimbursement

Work Life Balance Initiatives

Rewards & Recognition

Internal movement through IJP

Job summary

Etech Global Services, LLC is seeking a risk management professional to oversee sales/reservations risk, analyze fraud patterns, and support breach coordination. The role emphasizes data integrity, rapid decision-making, and collaboration with Loss Prevention teams.

The ideal candidate will have strong analytics skills, experience in card-not-present environments, and familiarity with reconciliation processes, aiming to optimize merchant settlements and recover revenue.

Qualifications

• 2+ years of experience in risk management.
• 1 year Analytics/Data Analysis Experience.
• Experience with eCommerce domain is preferred and applicant should have International travel and geographical knowledge.
• Understanding of end-to-end Reconciliation Control process for Merchant Operations.
• Identify the opportunities of revenue recovery.
• Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes.
• Excellent interpersonal, verbal and written skills.
• Customer Service (Voice) experience is plus.
• Process re-engineering and improvement.
• Candidates have chargeback knowledge will be a value add.
• Salesforce knowledge is an added advantage.
• Ability to maintain performance in an rapid and ever changing work environment.
• Ability to learn quickly and make on-the-spot decisions with limited information.
• Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes.
• Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
• High School Diploma or GED Required/College Coursework preferred

Responsibilities

• This position is responsible for providing risk management on the sales/reservations side of our company.
• Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
• Ensure data completeness, correctness and concurrency of data.
• Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment.
• Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations

Skills

Risk management

Analytics

Data analysis

Fraud detection

Customer service

Communication

Problem solving

Adaptability

Time management

Education

High School Diploma or GED

Tools

Salesforce

Job description

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• This position is responsible for providing risk management on the sales/reservations side of our company
• Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
• Ensure data completeness, correctness and concurrency of data.
• Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment.
• Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations

What We Expect You to Have:

• 2+ years of experience in risk management
• 1 year Analytics/Data Analysis Experience
• Experience with eCommerce domain is preferred and applicant should have International travel and geographical knowledge.
• Understanding of end-to-end Reconciliation Control process for Merchant Operations.
• Identify the opportunities of revenue recovery.
• Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes.
• Excellent interpersonal, verbal and written skills.
• Customer Service (Voice) experience is plus.
• Process re-engineering and improvement.
• Candidates have chargeback knowledge will be a value add.
• Salesforce knowledge is an added advantage.
• Ability to maintain performance in an rapid and ever changing work environment
• Ability to learn quickly and make on-the-spot decisions with limited information
• Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes.
• Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
• High School Diploma or GED Required/College Coursework preferred