Ribbon Communications Looking for Technical Support Engineering Sr.Technical Specialist at Mumb[...]

Ribbon Communications; Mumbai City; On-site; INR 12,00,000 - 20,00,000; Full time

Job summary

An established industry player is seeking a seasoned professional with extensive experience in Optical Transport Network technologies. This role involves engaging with cross-functional teams to enhance product design and ensure effective issue resolution for customer networks. You will leverage your deep understanding of GMPLS protocols and optical networking tools to provide optimal solutions and support. If you are a fast learner with strong debugging skills and a passion for customer service, this opportunity will allow you to make a significant impact in a dynamic and innovative environment.

Qualifications

• 13+ years of experience in Telecom Transport/Optical product based companies.
• Strong understanding of optical budgeting and network planning.

Responsibilities

• Handle tasks database using ERP system and resolve issues within SLA.
• Participate in product design meetings and provide field perspective.

Skills

Optical Transport Network technologies

GMPLS protocols

Optical networking tools

Management systems (EMS, NMS, SDN)

Debugging skills

Unix/Linux and Solaris

Perl/Python scripting

Education

B.E. / B. Tech in Electronics

B.E. / B. Tech in Electronics and Telecommunication

Tools

OSA

OTDR

Traffic Analyzers

JIRA

Job description

About Us

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.

Job description

Qualification

• B.E. / B. tech in Electronics or Electronics and telecommunication.
• 13+ years of Experience in working with Telecom Transport/Optical product based companies.

Domain Skills

• Good work Experience of Optical Transport Network technologies – OTN 100G, B100G, DWDM, Flex-Grid, Shared Spectrum etc.
• Working on control plane GMPLS protocols like ASON, WSON is important.
• Should be able to understand & validate the optical budget and network planning. If needed should be able to modify the optical budgeting for the customer.
• Knowledge of using Optical networking tools like OSA, OTDR, Traffic Analyzers.
• Excellent hands-on experience with Management systems – EMS, NMS and SDN controller.
• Outstanding debugging skills of the network & clear communication skills to explain the issue to R&D.
• Knowledge of operating systems: Unix/Linux and Solaris.
• Should be able to work independently, must be a fast learner and have a strong will to support customers.
• Should be ready to travel and if needed perform POCs.

Preferred / Added Advantage:

• Prior experience in Perl/Python scripting is an additional advantage.

Roles and Responsibilities

• Working with tasks database using ERP system and handling issues coming from T2 India & T2-Global teams until they are resolved. Ensure the tasks are being handled within SLA.
• Participate in the product design meetings, SRQ review meetings and provide valid commands from a field perspective.
• Work closely with V&V/QA teams and ensure that field inputs are brought to the test plans.
• Examine problems in depth using log files and debug commands output. Enter problem reports into the bug tracking database (JIRA) for all bugs observed in customer network during support.
• Simulate specific field issues at the lab using the same hardware and database in order to replicate the problem for R&D escalation if needed.
• Supply a Troubleshooting Guide, upgrade procedures, knowledge base entries and Root Cause Analysis (RCA) as per customer request.

Please Note: ‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.’