Ribbon Communications Looking for IT- Desktop Sr. Technical Analyst at Bengaluru, Karnataka

Ribbon Communications; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a forward-thinking company that delivers innovative global communication solutions. As an IT Support Specialist, you'll play a key role in enhancing user experiences by providing exceptional on-site and remote support. Your expertise in managing IT assets, troubleshooting network issues, and configuring essential tools will be vital in ensuring seamless operations. This role offers a dynamic work environment where your communication skills and customer service background will shine. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you!

Qualifications

• 3-9 years of experience in IT support with strong troubleshooting skills.
• Degree in BSc, BCom, or BE with excellent communication abilities.

Responsibilities

• Provide on-site and remote IT support for users and troubleshoot issues.
• Manage user accounts and configurations in Active Directory.

Skills

IT Asset Management

Remote access troubleshooting

Microsoft O365 Admin

Active Directory

Communication skills

Basic networking knowledge

Troubleshooting LAN/WIFI connectivity

Configuration of SSL VPN

Experience with ticketing systems

Customer service

Education

BSc

BCom

BE

Tools

Cisco AnyConnect

FortiClient

Pulse

Microsoft Exchange tools

Polycom phones

Job description

About Ribbon:
Ribbon Communications (Nasdaq: RBBN), which recently acquired ECI Telecom Group, delivers global communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, and includes packet and optical networking, core to edge IP solutions, UCaaS/CPaaS cloud offers, and leading-edge software security and analytics tools.

Job description

Responsibilities:

1. Experience with ticketing system and opening/closing problem tickets
2. IT Asset Management
3. Installation and troubleshooting of OS
4. Configuration of network printers, share folder access and mapping
5. Remote access troubleshooting, voice support
6. Configuring SSL VPN (Cisco AnyConnect, FortiClient, Pulse) and troubleshooting
7. Managing the User account and Computer account with its policy and profiles in AD
8. Knowledge on Microsoft O365 Admin
9. Assembling and disassembling computers
10. Installation and troubleshooting issues related to Desktop, Laptops & Printers
11. End user support for Windows 10, Office O365 products running on desktops and laptops
12. PC and laptop swaps and re-imaging to resolve problems for users
13. Basic knowledge on networking
14. Good communication skills
15. Provide both on-site and remote IT support
16. Troubleshoot LAN/WIFI connectivity
17. Knowledge on configuring Polycom phones and VC
18. Experience on Microsoft Exchange tools: creating mailbox, mail contact, migration etc.
19. Microsoft Active Directory, LDAP
20. Experience in installing VMs and troubleshooting
21. Coordinate with vendors to get remote support for laptop hardware issues

QUALIFICATIONS:

1. Excellent organizational skills and time management skills
2. Excellent communication skills
3. Strong customer service background

EDUCATION AND EXPERIENCE:

1. 3 – 9 years of experience
2. Degree – BSc, BCom or BE

Please Note:
‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.’