Revenue Account Executive - Mumbai (Bengaluru)

Important Business; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DevRev in Bengaluru is seeking an Account Executive to nurture large named accounts across SMB and mid-enterprise segments. You will own end-to-end lifecycle from concept to technical requirements, implementation, adoption and paid expansion.

The role involves collaborating with customers, BDRs, Growth, Product and Engineering to drive product adoption, gather requirements and deliver value across the customer journey in a fast-paced, global environment.

Qualifications

• BA/BS or equivalent educational or skilled experience.
• Outstanding communication (written and spoken) and collaboration skills.
• Named account or customer success or account management experience.
• Understanding of customer journeys and product-development feedback loops.
• Some technical knowledge in cloud-based SaaS implementations and integrations.
• Comfort operating in a fast-paced, global environment.

Responsibilities

• Expand outreach to existing rolodex and new opportunities, working with BDRs.
• Relentlessly manage customer followup and your own pipeline, against quotas.
• Work with our Growth team to increase product awareness.
• Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements.
• Guide customers through implementation plans to drive adoption and paid conversion.
• Collaborate with Product and Engineering to share feedback and feature requests.
• Create content and refine scripts to support the customer journey and engagement points.
• Maintain pipeline data and account information in DevRev's in-house CRM.

Skills

BA/BS or equivalent

People skills

Communication skills

Collaboration

Account management experience

Understanding customer journeys

Cloud-based SaaS knowledge

Fast-paced global environment

Education

BA/BS or equivalent

Tools

In-house CRM (DevRev)

Job description

DevRev

DevRevs AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of Americas Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). Specific responsibilities for account executives include nurturing larger named accounts - SMB and mid enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid. This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include:

• Expand outreach to existing rolodex and new opportunities, working with BDRs
• Relentlessly manage customer followup and your own pipeline, against quotas
• Work with our Growth team to increase product awareness
• Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements
• Guide customers through implementation plans to further adoption and drive paid conversion
• Work with our Product and Engineering to share feedback and feature requests
• Create content and refine scripts to support the customer journey and engagement points
• Maintain pipeline data and account information in DevRev's in-house CRM

Ideal Candidate Qualifications

• BA/BS, or equivalent educational or skilled experience
• Ability to connect with people deeply!
• Outstanding communication (written and spoken), collaboration, and follow-up skills, with professionalism and friendliness
• Named account, customer success, account management, or other related experience
• Understanding of customer journeys and product-development feedback loops
• Some technical knowledge in cloud-based SaaS implementations and integrations
• Comfort operating in a fast-paced, global environment

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earths most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev! .