Returnship-Business Analyst

Cognizant; Bengaluru Urban; Hybrid; INR 1,500,000 - 2,200,000; Full time

Job summary

Cognizant seeks an experienced Agile/Payments Delivery professional in Bengaluru to drive consulting engagements, elicit and document business needs, and translate goals into epics and user stories using Jira. You will lead cross-functional teams, coordinate ceremonies, analyze metrics, and shape governance for enterprise clients in a hybrid work setting.

The role emphasizes stakeholder engagement, delivery planning, and continuous improvement in card and payments domains, with a focus on

Qualifications

• Six+ years of experience in agile consulting or product delivery contexts.
• Proficiency with Jira for backlog management, workflow configuration and reporting.
• Strong business analysis skills: elicitation, documentation, modeling, stakeholder analysis and benefits tracking.
• Excellent facilitation, negotiation and communication with business partners, technical teams and senior stakeholders in hybrid settings.
• Domain understanding in cards and payments (transaction lifecycles, settlements, disputes) as a differentiator.
• Experience in structured consulting/advisory roles to plan engagements and deliver measurable outcomes for enterprise clients.
• Ability to adapt quickly to changing priorities, tools and client contexts while maintaining governance and quality.

Responsibilities

• Drive consulting engagements applying agile methods to transform client delivery models in a hybrid setting.
• Lead end-to-end requirement discovery sessions with business stakeholders to elicit and document needs with traceability.
• Translate goals into epics, user stories and acceptance criteria using Jira for clear development guidance.
• Coordinate agile ceremonies to strengthen teamwork and delivery predictability in day shift operations.
• Develop and maintain process flows, use cases, and impact assessments describing current and target state processes.
• Collaborate with product owners, scrum masters and delivery teams to prioritize backlogs and manage dependencies.
• Analyze Jira data to create insights on velocity, throughput and defect trends for continuous improvement.
• Prepare consulting reports, options analyses and recommendations with business value and roadmaps.
• Support change management with communication materials and stakeholder engagement plans.
• Ensure deliverables meet quality standards, regulatory expectations and client contracts without unnecessary travel.
• Collaborate with technology and operations teams to frame use cases around transaction processing and customer experience.
• Contribute to internal knowledge assets and playbooks to elevate consulting practice.
• Guide junior team members in agile techniques and Jira configuration to boost team effectiveness.

Skills

Agile practices

Jira

Backlog management

Stakeholder communication

Business analysis

Requirements elicitation

Requirements documentation

Cross-functional collaboration

Delivery planning

Analytics & reporting

Domain knowledge (cards & payments)

Tools

Jira

Job description

Job Summary

Payments Canada payment systems expertise (RTR, EFT, Interac, Lynx), Requirements Elicitation & Documentation, End-to-End Payment Lifecycle Knowledge, Process Mapping, Data Analysis, Stakeholder Management, Agile Product Delivery Experience.

Job Summary

Payments Canada payment systems expertise (RTR, EFT, Interac, Lynx), Requirements Elicitation & Documentation, End-to-End Payment Lifecycle Knowledge, Process Mapping, Data Analysis, Stakeholder Management, Agile Product Delivery Experience.

Responsibilities

• Drive consulting engagements that apply agile ways of working to transform client delivery models and improve time to value while aligning outcomes to strategic business objectives in a hybrid work setting.


• Lead end to end requirement discovery sessions with business stakeholders to elicit refine and document business needs using structured business analysis practices that ensure traceability and clarity.


• Translate high level business goals into well defined epics user stories and acceptance criteria using Jira so that development and testing teams can execute with minimal ambiguity and strong shared understanding.


• Coordinate agile ceremonies including planning refinement review and retrospective sessions to strengthen team collaboration manage scope and improve delivery predictability in day shift operations.


• Develop and maintain process flows use case descriptions and impact assessments that clearly describe current state and target state business processes enabling informed decision making by client stakeholders.


• Collaborate closely with product owners scrum masters architects and delivery teams to prioritize backlogs manage dependencies and resolve impediments that could delay key milestones or reduce value delivered.


• Analyze data and metrics captured in Jira and related reporting tools to create insights on velocity throughput and defect trends helping clients adopt continuous improvement practices across their portfolios.


• Prepare and present consulting reports options analysis and recommendations that highlight business value risks and implementation roadmaps tailored to the context of enterprise clients.


• Support change management efforts by crafting communication materials training content and stakeholder engagement plans that encourage adoption of new agile processes and tools.


• Ensure that all consulting deliverables adhere to organizational quality standards regulatory expectations and client contractual commitments without requiring travel to client sites.


• Collaborate with technology and operations teams in cards and payments when applicable to frame use cases around transaction processing risk management and customer experience improvements.


• Contribute to internal knowledge assets methods and playbooks that capture best practices in agile consulting Jira usage and business analysis to elevate the broader consulting practice and societal impact of digital services.


• Guide junior team members by sharing expertise in agile techniques requirement modeling and Jira configuration so that overall team effectiveness and client satisfaction steadily increase.

Qualifications

• Showcase strong experience in agile practices including iterative planning backlog refinement and empirical inspection and adaptation gained over at least six years in consulting or product delivery contexts.


• Demonstrate practical proficiency using Jira for backlog management workflow configuration reporting and stakeholder communication within complex multi team environments.


• Exhibit advanced competence in business analysis including requirement elicitation documentation modeling stakeholder analysis and benefits realization tracking for large scale initiatives.


• Display solid communication facilitation and negotiation skills that enable effective interaction with business partners technical teams and senior stakeholders in a hybrid work environment.


• Apply domain understanding in cards and payments such as transaction lifecycles authorization settlement and dispute handling where relevant to client engagements as a valuable differentiator.


• Utilize experience working in structured consulting or advisory roles to plan engagements manage expectations and deliver measurable business outcomes for enterprise clients.


• Adapt quickly to changing priorities tools and client contexts while maintaining a disciplined approach to documentation governance and quality assurance in day shift schedules.