Retention Manager

Atlys; India; On-site; INR 2,600,000 - 4,800,000; Full time

Benefits offered by this job

Health insurance

Relocation support

Learning credits

Job summary

Atlys is building an AI-first platform to remove friction from travel and unlock growth. As Retention Manager you will own retention-led growth, analyse cohorts and funnels, and partner with Product, Engineering, Design and Data to ship experiments that increase engagement and customer lifetime value.

This high-ownership role demands a data-driven mindset, strong product judgment, and a proven ability to turn insights into product opportunities.

Qualifications

• 4+ years of experience in product, growth, retention, CRM or consumer technology.
• Experience in a high-growth B2C environment preferred.
• Strong analytical and decision-making abilities.

Responsibilities

• Own retention strategy and roadmap for critical customer lifecycle parts.
• Analyse cohorts, funnels, and journeys to reduce churn and increase return.
• Build retention-led experiences across onboarding, discovery and post-transaction journeys.
• Drive growth via personalisation, engagement, rewards, referrals and lifecycle experiments.
• Lead cross-functional execution with Product, Engineering, Design and Data.

Skills

Retention

Growth

CRM

Data analysis

Product intuition

Job description

Job Description

About Atlys

Our mission is to enable every person on Earth to travel freely.

Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.

Atlys is changing that.

We’re building an AI-first platform that removes friction and uncertainty from travel. To date, we’ve processed visas for 1M+ travellers across 127 countries. But we’re still early.

The Role

We’re looking for a Retention Manager to own retention-led growth at Atlys and build product experiences that turn users into repeat, engaged customers.

You’ll understand user behaviour, identify where and why users drop off, and work closely with Product, Engineering, Design, Data and other teams to build experiences that improve engagement, repeat usage and customer lifetime value.

This is a high-ownership role for someone who sees retention as a product problem, can turn data and customer insights into clear product opportunities, and is excited to build new retention loops across the Atlys travel journey.

The Job

• Own retention strategy and roadmap for critical parts of the customer lifecycle, identifying opportunities to increase engagement, repeat usage and long‑term customer value.
• Understand user behaviour deeply by analysing cohorts, funnels and customer journeys to identify why users return, churn or drop off.
• Build retention‑led product experiences across onboarding, discovery, post‑transaction and future travel journeys that give users compelling reasons to come back.
• Drive growth through experimentation across personalisation, engagement, rewards, referrals, lifecycle experiences and other product‑led growth levers.
• Lead cross‑functional execution by partnering closely with Product, Engineering, Design and Data to turn insights into experiments, ship quickly and scale what works.

The Ideal Candidate

You’ll Likely Thrive In This Role If You

• Have 4+ years of experience in product, growth, retention, CRM or consumer technology, ideally in a high‑growth B2C environment.
• Have strong product judgment and a track record of improving retention, engagement, frequency, repeat transactions or customer lifetime value.
• Are highly analytical and comfortable using cohorts, behavioural data, experimentation and customer insights to make product decisions.
• Think beyond traditional CRM and understand how product experiences, habits and retention loops can drive long‑term customer value.
• Can identify growth opportunities, form strong hypotheses and take them from insight to experiment to product.

We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure.

What You Can Expect

Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work.

Here’s What You Can Expect

• Competitive compensation and equity so you participate in the value you help create.
• Comprehensive health insurance covering you and your family, plus annual preventive health check‑up on us.
• A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off.
• Lunch, high tea and dinner at the office, so the basics are taken care of while we build together.
• Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft.
• Relocation support to make moving closer to the team as seamless as possible.
• Great tools to do your best work, including high‑spec equipment and software.
• An office designed for more than just work, with pickleball, table tennis, PlayStation, an arcade game room, an F1 simulator and even a full flight simulator.

Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. If this environment energizes you, you’ll probably thrive here. If it doesn’t, it’s better to know that upfront.

Come build the intelligence layer for global travel