Retail Store Manager

Lenskart; Moga District; Vor Ort; INR 400.000 - 700.000; Vollzeit

Zusammenfassung

Lenskart in Punjab is seeking a Store Manager to drive store performance, customer satisfaction, and staff morale. You will translate strategy into day-to-day execution, oversee operations, stock, and checkout processes to deliver a seamless customer experience.

You will lead a team, implement SOPs, manage cash and inventory, and coordinate training to reduce attrition while maintaining high service standards and eye-care excellence.

Aufgaben

• Greeting customers when they enter store and coaching the team to do the same
• Providing exceptional customer service and ensuring customer satisfaction across the store
• Handling customer service issues and complaints at store level and resolving them with the team
• Building long-lasting relationships with customers
• Driving store sales to meet targets by allocating quotas to staff
• Cultivating a culture of high sales performance and leadership
• Motivating and inspiring the field team to achieve results
• Assessing field capability and setting performance priorities at group level
• Assisting in recruiting and selecting staff with potential
• Providing on-the-job training and guidance using training modules
• Delivering clear, motivating feedback to retail associates
• Identifying training needs and coordinating with L&D for development plans
• Understanding attrition causes and taking measures to control it
• Monitoring cash reconciliation to prevent store fund mismatches
• Ensuring availability of merchandise and services
• Conducting regular stocktakes
• Ensuring staff understand POS transactions for accurate processing
• Performing quality checks for new products
• Coordinating with other departments to ensure a smooth customer experience at checkout
• Ensuring all store employees and the Optometrist are supported and issues resolved
• Ensuring eye check-ups meet SOPs and maintain high quality standards
• Ensuring SOPs for retail are implemented and adhered to by staff
• Updating colleagues on business performance and new initiatives
• Scheduling staff shifts to meet business needs
• Maintaining adequate staffing levels for store operations
• Keeping the store in Lenskart standards, cleaning frames and equipment
• Ensuring security of store equipment and no stock shortages

Jobbeschreibung

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities:

Customer focus: Driving Net Promoter Score ( NPS )

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

SOP adherence & implementation

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store