Retail Store Manager

Lenskart; Gorakhpur District; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Lenskart is hiring a Store Manager for our Gorakhpur area. The role drives store sales, customer satisfaction, and staff morale, while ensuring smooth operations and adherence to SOPs.

You will lead coaching, training, and performance across store teams, manage cash and inventory, and maintain high service standards. As a Store Manager, you will recruit, train, and develop staff, schedule shifts, and work closely with the operations team to deliver a superior customer experience and achieve

Formación

• Customer focus and service orientation in retail.
• Strong sales leadership to meet store targets.
• People development and retention of store staff.

Responsabilidades

• Greet customers at entry and coach the team to do the same.
• Handle customer service queries and complaints at store level.
• Drive store sales to meet targets and coach sales staff.
• Assist in recruiting and training of store staff.
• Monitor cash reconciliation and ensure accurate stock/merchandise.
• Ensure SOPs are implemented and staff adhere to them.
• Schedule shifts to cover store hours and maintain staffing levels.
• Maintain store upkeep and security of equipment and stock.

Conocimientos

Customer service

Sales leadership

People development

Cash management

Inventory management

SOP compliance

Team supervision

Herramientas

POS system

Descripción del empleo

Title Store Manager

Reporting to Area Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Customer focus: Driving Net Promoter Score ( NPS )

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

SOP adherence & implementation

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store