Retail Store Manager

Lenskart; Ahmedabad District; Presencial; INR 450 000 - 750 000; Tempo integral

Resumo da oferta

Lenskart in Ahmedabad is seeking a Store Manager to bridge strategy and execution, driving store sales, customer satisfaction, and staff morale. The role involves coaching the team, managing attrition, stock, cash and SOP compliance to deliver a superior customer experience.

You will lead sales against plan, schedule shifts, conduct training using company modules, and coordinate with other departments to ensure product availability and seamless service.

Qualificações

• Experience in managing a retail store and achieving sales targets.
• Strong focus on customer service and NPS improvement.
• Ability to coach staff and reduce attrition while maintaining morale.
• Proficient in cash handling, stock management, and POS systems.
• Familiarity with SOPs and store operations.

Responsabilidades

• Drive store sales to meet targets and allocate them to staff.
• Develop a high-performance sales culture and lead the field team.
• Recruit, train, and provide on-the-job guidance to staff.
• Handle customer queries and complaints consistent with policy.
• Ensure stock availability and conduct regular stock takes.
• Maintain SOPs and coordinate with other departments to enhance customer experience.

Conhecimentos

Store management

Sales leadership

Customer service

Team coaching

Attrition control

Inventory management

Cash handling

Quality checks

Scheduling

Staff training

Ferramentas

POS System

Descrição da oferta de emprego

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities:

Customer focus: Driving Net Promoter Score ( NPS )

Greeting customers when they enter store and coaching the team to do the same

Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority

Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

Developing a culture of high sales performance expectations, i.e. Sales Leadership

Motivating and inspiring the field team to drive for results

Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

Assisting in recruiting and selecting high potential staff

Providing effective on-the-job training and guidance to team members making use of company training modules

Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan

Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

Monitoring cash reconciliation to ensure there is no mismatch of store funds

Ensuring availability of required merchandise and services

Conducting stocktakes regularly

Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed

Performing the necessary quality checks for the new products

Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

SOP adherence & implementation

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees

Updating colleagues on business performance, new initiatives and other important issues

Scheduling the team’s shift timings to meet the store’s business needs and demands

Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store