Retail Sales Officer

Trident Creation; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Trident Creation in Ahmedabad seeks a Retail Sales Officer to engage customers, explain jewellery offerings, and guide purchases. You will ensure smooth store operations, achieve sales targets, and support customers with queries and after-sales services.

The role requires 2-3 years of retail experience, a customer-centric approach, and the ability to work in a fast-paced jewellery environment. You will maintain attractive displays, process transactions accurately, and contribute to revenue and

Qualifications

• 12th or graduate with 2-3 years of retail/jewellery experience.
• Strong customer-facing and upselling skills essential.
• Ability to understand customer needs and explain product offerings clearly.

Responsibilities

• Receive and engage with customers to understand requirements and present products.
• Prepare estimates and complete sales transactions to finalize purchases.
• Achieve category-wise sales targets for the allocated section and assist with returns/repairs as needed.

Skills

Customer centricity

Delivers results

Build effective teams

Education

12th

Graduate

Job description

Job Role

Retail Sales Officer

Function

Sales

Reporting to

Business Associate / Store Manager

Business

Jewellery

Job Details

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in

choosing the desired product and completing the sales transaction

External Interfaces

Internal Interfaces

• Key customers
• Business Associate
• VM team
• Merchandising team
• Support teams

Job Requirements

Education

12th , Graduate

Relevant Experience

2-3 years experienced

Behavioural Skills

• Customer Centricity
• Delivers Results
• Build Effective Teams

Knowledge

• Sales/ retail experience

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Sales: Product Sales

• 1. Receive and engage with the customer to understand the customers requirement 2. Introduce the various product offering to the customers and facilitate customer buying decision 3. Prepare the estimate of the products selected and completing the sales transaction 4. Achieve category wise sales target for the allocated section 5. Assist the customer in a sales return or repair work
• Store operating
• policy
• Increase in customer
• satisfaction score
• Increase in revenue

Sales: Retail Operations: Store Management

• 1. Adhere to the standard operating procedures in the store 2. Adhere to cost savings practices undertaken in the store 3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment 4. Ensure proper and attractive display of the products at the appropriate counter 5. Transfer the stock to the locker at the close of the day 6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft 7. Monitor the dead stock and liaison with the store manager to minimise the same
• Store management
• Adherence to policies

The Documents are intended for information purpose only and should not be constructed as professional advice on any subject matter. You should not act or refrain from acting on the basis of any content included in the documents without seeking professional advice.

Sales: Retail Operations: Feedback management

• 1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
• Feedback
• Increase in customer satisfaction score

Retail operations: Field sales operations management: Customer complaint resolution

• 1. Manage customer queries and complaints as per the company guidelines
• Complaint resolution policy
• Customer satisfaction scores