Retail Sales Executive

Lenskart; Patiala District; On-site; INR 167,000 - 279,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver top-notch customer experiences in-store and guide customers toward a free eye check-up. You will greet customers, manage stock and flooring standards, and ensure smooth transactions using the POS system.

You will also present optimal product options, understand customer needs, and drive sales while coordinating with warehouse for order pickup and lens fitting verification. Minimum 12th pass; graduates preferred, strong communication required.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear articulation and active listening skills.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Maintain stock levels, store standards, and complete day-to-day tasks to enhance the shopping experience.
• Understand the POS system to ensure accurate transactions.
• Achieve sales targets, eye-test conversion, and manage returns per SOPs.
• Coordinate with customers post-sale for product pickup and verify lens fitting before handover.

Skills

Customer focus

Product recommendation

Sales targets

Store upkeep

Communication

Education

12th pass

Graduates preferred

Job description

Reporting to

Store Manager

Skip Level

Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority.