Retail Sales Executive

Lenskart; Coimbatore District; Vor Ort; INR 180.000 - 360.000; Vollzeit

Zusammenfassung

Lenskart in Coimbatore is seeking a Sales Associate to deliver exceptional customer service and drive store revenue.

The role involves greeting customers, recommending products, handling POS transactions, and ensuring stock accuracy while maintaining store standards and customer satisfaction.

Qualifikationen

• Minimum qualification: 12th pass; Graduates preferred.
• Greeting and guiding customers to promote free eye check-up.
• Achieving sales targets and adhering to SOPs.

Aufgaben

• Greet and welcome walk-in customers and guide them toward the services offered.
• Present optimal product selections based on information from the optometrist and customer.
• Achieve assigned sales targets for eye-test conversions and returns, following SOPs.
• Maintain store hygiene and ensure security of equipment, stock, and displays.
• Coordinate post-sale activities with customers for product pickup and verification of lenses.

Kenntnisse

Customer focus

Sales

Communication

Product knowledge

Stock management

POS proficiency

Teamwork

Ausbildung

12th pass

Graduates preferred

Tools

POS system

Jobbeschreibung

Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority.