Retail Sales Executive

Lenskart; Krishnagiri District; On-site; INR 167,000 - 234,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store and drive revenue. You will greet customers, guide them through the eyewear selection process, and ensure smooth POS transactions and lens fitting coordination.

Implement standard SOPs, maintain store hygiene, and proactively resolve customer concerns. This role emphasizes upselling, product knowledge, and collaboration with the warehouse for order pickups.

Qualifications

• 12th pass is the minimum requirement.
• Graduates preferred.
• Strong communication and interpersonal skills.
• Ability to understand unstated needs and offer solutions.
• Proactive task ownership and customer orientation.

Responsibilities

• Greet and guide walk-in customers and direct them to the right products.
• Maintain store standards and participate in stocktakes to ensure inventory accuracy.
• Process transactions on the POS system and ensure accuracy of lens fitting and pickup.
• Prioritize customer satisfaction and resolve concerns effectively.
• Present optimal product selections based on customer information from the optometrist and customer needs.
• Ask relevant questions to uncover unstated needs and pitch solutions at the right time.
• Meet sales targets, eye-test conversion, and SOP adherence; coordinate post-sale with warehouse.

Skills

Rapport building

Active listening

Customer focus

Multitasking

Ownership

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Reporting to Store Manager
Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area

Activities expected to be performed by a Lenskart Sales Associate

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

Customer focus

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Store upkeep & maintenance

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority .