Retail Operations Lead

Weekday AI; Chandigarh; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A dynamic retail company in Chandigarh is looking for a Retail Operations Area Manager to oversee multiple retail outlets. The ideal candidate will have extensive experience in retail operations, a strong leadership presence, and a commitment to customer excellence. Responsibilities include managing operations, driving sales growth, and enhancing customer experience across stores. This is a full-time position offering a competitive salary.

Qualifications

• 5–8 years of experience in retail operations.
• At least 2–3 years in a multi-store supervisory role.
• Experience in FMCG/food & beverage/lifestyle retail is an advantage.

Responsibilities

• Oversee day-to-day operations across all assigned retail stores.
• Drive sales targets and profitability across stores.
• Recruit, train, and mentor store managers.
• Ensure high-quality customer service delivery.
• Provide weekly and monthly operational reports.

Skills

Leadership and people management

Retail KPIs knowledge

Analytical mindset

Effective communication

Customer-centric approach

Proficiency in MS Excel and ERP/POS systems

Education

Bachelor's degree in Business Administration/Retail Management

MBA preferred

Tools

MS Excel

ERP/POS systems

Job description

This role is for one of Weekday’s clients
Location: Chandigarh, NCR, Dehradun
JobType: full-time

Position Overview

We are seeking a dynamic and detail-oriented Retail Operations Area Manager to oversee the performance, customer experience, and operational excellence of multiple retail outlets within the assigned region. The role will focus on ensuring consistent brand standards, driving sales growth, optimizing store operations, and leading store teams to deliver exceptional customer service.

Key Responsibilities

1. Operations Management
   • Oversee day-to-day operations across all assigned retail stores.
   • Ensure compliance with SOPs for inventory, merchandising, hygiene, cash handling, and customer engagement.
   • Monitor and maintain adherence to visual merchandising and brand identity guidelines.
   • Implement and monitor standard processes for loss prevention, shrinkage control, and stock accuracy.
2. Sales & Performance
   • Drive sales targets and profitability across stores.
   • Analyze store performance metrics (footfall, conversion, AOV, LFL sales, etc.) and take corrective action.
   • Launch and execute promotions, seasonal campaigns, and local store activations.
3. Team Leadership
   • Recruit, train, and mentor store managers and frontline staff.
   • Conduct regular performance reviews and develop growth plans for team members.
   • Motivate teams to deliver high levels of customer satisfaction.
4. Customer Experience
   • Ensure consistent, high-quality customer service delivery.
   • Handle escalated customer issues and implement long-term solutions.
   • Gather customer feedback to improve product assortment and service quality.
5. Reporting & Coordination
   • Provide weekly and monthly operational reports on sales, expenses, staffing, and store compliance.
   • Collaborate with central functions (supply chain, marketing, HR, and finance) to align retail operations with business goals.
   • Suggest process improvements and tech adoption to increase efficiency.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent knowledge of retail KPIs and operations.
• Analytical mindset with problem-solving ability.
• Effective communicator with ability to manage diverse teams.
• Customer-centric approach with passion for retail excellence.
• Proficiency in MS Excel, ERP/POS systems, and reporting tools.

Qualifications & Experience

• Bachelor’s degree in Business Administration / Retail Management / related field. MBA preferred.
• 5–8 years of experience in retail operations, with at least 2–3 years in a multi-store supervisory role.
• Experience in FMCG / food & beverage / lifestyle / specialty retail is an advantage.
• Proven ability to drive sales growth and operational efficiency.