Retail Executive South

LUXASIA; Maharashtra; On-site; INR 4,50,000 - 6,75,000; Full time

Job description

Key Responsibilities

Driving Sales, Profitability, and Gross Margin Growth

• Increasing sales and profit through successful leadership, organizational plans, customer service, and outstanding execution of all operational strategies
• Managing the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth
• Interacting with customers, observing requirements, and gathering feedback on customer's shopping experience
• Training and development of associates on standards and product knowledge
• Responsible for the growth of underperformance departments/ trends through a well-documented improvement plan

Customer Engagement

• Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand/customer attachment
• Ensuring all associates greet, interact, engage, demonstrate, motivate and manage the customer flow, ensuring an outstanding in-store customer experience and establishing high expectations for excellent customer service
• Responsible for satisfactory customer service scores (Mystery Shoppers) and feedback
• Maintaining customer requirement data and communicating

Visual/Merchandise Presentations

• Assisting and providing ideas in crafting window displays related to the brand offering/theme with a clear and creative message
• Responsible for ensuring the store merchandising as per brand standards/ guidelines, targeting customer entry, and creating excitement about the exceptionality of the offering
• Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling, and lighting in keeping with the current trends, color, and creativity

Inventory Management

• Ensuring all store associates are well trained and compliant with basic inventory management and maintaining the inventory reports of the store
• Constantly executing quality inventory with receiving, restocking, transfers, and managing inventory discrepancies. Review and act on stocks and negative SKU reporting
• Complying with prescribed in-store/ product cycle counts on a timely and accurate basis
• Maintain FIFO

Operations

• Weekly updates and presentations mailed to head office about store performance, product feedback, customer feedback, and plans
• Ensuring 100% compliance with SOP
• Responsible for Customer satisfaction
• Responsible for recruiting staff, ensuring consistent training, and retaining outstanding talent
• Responsible for associate assessment and recognition of talent