Resturant Manager For Pre Opening Resort -Mumbai ( Madh Island )

SG Oasis; Mumbai; Presencial; INR 1.800.000 - 2.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-provided accommodation

Descripción de la vacante

SG Oasis in Mumbai seeks an experienced hospitality executive to lead pre-opening and ongoing operations for a luxury boutique resort. You will coordinate across Front Office, Culinary, Housekeeping, Engineering, and Security to ensure a flawless launch and seamless daily operations.

The role requires 6+ years in hospitality management with 2–3 years in senior operations roles within luxury properties, plus strong skills in budgeting, forecasting, and multi-department leadership.

Formación

• Minimum 6+ years in hospitality management.
• 2–3 years in Operations Manager/Resident Manager/Director of Rooms or F&B in luxury properties.
• Pre-opening experience is desirable.
• Strong knowledge of Mumbai luxury hospitality landscape.
• Proven ability in financial forecasting and multi-department budgeting.

Responsabilidades

• Coordinate pre-opening timeline across Front Office, Culinary, Housekeeping, Engineering, and Security.
• Write and implement unified SOPs balancing luxury standards with agile guest activations.
• Oversee procurement and OS&E budgeting and installation.
• Ensure licensing, compliance with local codes, health regulations, fire safety, and FSSAI standards.
• Supervise deployment and testing of PMS, POS, and guest profile systems.
• Manage experiential operations for high-touch events (beach dinners, picnics, etc.).
• Monitor P&L, labor metrics, and expenses to protect premium guest experience.
• Conduct audits of service delivery and guest feedback loops to improve satisfaction.

Conocimientos

Hospitality management

Operations leadership

Team leadership

Budget forecasting

Educación

Bachelor's/Master's in Hospitality Mgmt or MBA

Herramientas

PMS software

POS systems

Descripción del empleo

Key Pre-Opening Responsibilities

• Cross-Departmental Synchronization: Drive the pre-opening timeline across the Front Office, Culinary, Housekeeping, Engineering, and Security teams to ensure absolute alignment before launch.
• Standard Operating Procedures (SOPs): Author and deploy unified property-wide SOPs that balance rigorous luxury standards with the agile workflows required for bespoke guest activations.
• Procurement & OS&E: Oversee the final budgeting, selection, tracking, and installation of all front-of-house and back-of-house OS&E.
• Licensing & Compliance: Coordinate with legal and administrative teams to ensure 100% compliance with local municipal codes, health regulations, fire safety, and FSSAI standards before the grand opening.
• Property Management & Systems Integration: Supervise the deployment and cross departmental testing of hotel technologies, including the Property Management System (PMS), POS terminals, and guest profile databases. Post-Opening Responsibilities
• Experiential Operations Management: Manage the daily logistical framework that supports the hotels signature high-touch event sensuring staff, equipment, and resources seamlessly shift between beach dinners, farm-to-table setups, canap sundowners, heritage walks, picnics etc.
• Financial Oversight and Yield Optimization: Monitor property wide P&L performance, labor metrics, and operating expenses to minimize waste while protecting the premium guest experience.

Quality Assurance and Guest Journey Tracking: Conduct routine audits of service delivery, physical property maintenance, and guest feedback loops to proactively elevate satisfaction and maintain pristine online review rankings.

• Culture and Team Leadership: Cultivate a collaborative, high-performance work environment, overseeing continuous training programs, performance evaluations, and employee retention initiatives.
• Safety and Security: Ensuring high level of safety and security for guests and the team. Ensuring mandatory Fire safety and first aid trainings for the team.
• Ensuring compliance with code of conduct: Ensuring the team is compliant with the code of conduct. Any deviations must be dealt with urgently.
• Team welfare: Ensuring the team facilities are always in good condition and addressing team issues diligently, sincerely and promptly.
• Guest interaction: Meeting and interacting with every guest at the resort and building relationships.
• SOP compliance: Ensuring consistent delivery and execution of SOPs and high level of guest services.
• Sales and Marketing: Maintaining a keen eye on the market and identifying business opportunities. Meeting sales targets.
• Brand establishment: Establishing The Long Afternoon and The Salty Mango as brands to recon with in the hospitality landscape. Qualifications and Skills
• Experience: 6+ years of hospitality management experience, with at least 2 to 3 years as an Operations Manager, Resident Manager, or Director of Rooms/F&B within 5/4 star luxury properties or boutique experiential resorts. Prior pre-opening experience is desirable.
• Market Knowledge: Comprehensive familiarity with Mumbai's luxury hospitality landscapes, labor networks, local vendor dynamics, and high-end guest expectations.
• Strategic Acumen: Deep capability in financial forecasting, inventory mapping, operational modeling, and multi-departmental budget oversight.
• Leadership Style: An adaptable, solutions-oriented leader who stays composed under pressure and thrives in an intimate, high-stakes boutique environment
• Education: Bachelors or Master's degree in Hospitality Management, Business Administration, or an equivalent professional field.
• Key Performance Metrics : Pre-opening critical path milestone adherence and successful launch timing.
• Property-wide cost control matching or beating initial pre-opening and launch budget projections.
• Overall guest satisfaction scores (GSS) across stay experience, culinary, and bespoke activities. Multi-departmental staff retention rates and team safety audit scores.

Candidate Requirement: Candidates from any location are welcome, provided they are willing to relocate to Mumbai.

Company-provided accommodation will be available for the selected candidate.

Contact Details

HR-Chitra Aher

[e-mail]