Restaurant General Manager

AppSoft Solutions; Kolkata; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant General Manager to lead operations in a vibrant environment. This role emphasizes creating value through efficient management, ensuring customer satisfaction, and developing a motivated team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to exceptional service. With responsibilities ranging from financial oversight to team training, this position offers an exciting opportunity to make a significant impact in the restaurant sector. If you thrive in a fast-paced setting and are dedicated to excellence, this role is perfect for you.

Qualifications

• Passion for hospitality and dedication to exceptional customer service.
• Strong focus on training, development, and team management.

Responsibilities

• Manage restaurant operations ensuring 100% customer satisfaction.
• Control profit & loss, maintain inventory, and oversee team performance.

Skills

Hospitality Management

Customer Service

Team Management

Financial Management

Training & Development

Education

Graduate (any stream)

3 years Degree / Diploma in Hotel Management

Job description

Job Description

Core Responsibilities Include:

1. Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management.
2. Effectively manage a Yum-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
3. Control day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.
4. Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
5. Interview and hire team members, conduct performance appraisals, take disciplinary action, motivate and train.
6. Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program.
7. Ensure food quality and 100% customer satisfaction.
8. Ensure complete and timely execution of corporate & local marketing programs.
9. Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
10. Champion recognition and motivation efforts.

The ideal candidate for the Restaurant General Manager position will possess:

1. Passion for hospitality.
2. People Focus: training & development.
3. Custodian of Culture.
4. Thirst for Knowledge.
5. Dedication to providing exceptional customer service.
6. Graduate (any stream) or 3 yrs Degree / Diploma in Hotel Management.

Additional Responsibilities Include:

1. Process Champion.
2. Closing & Opening of the restaurants marketing plans.
3. Rostering for team members.
4. Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.