Resource Manager (Editorial & Creative Teams)

EVERSANA; Maharashtra; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EVERSANA Intouch is seeking a Resource Manager to partner with cross‑functional teams, balance workloads, and ensure projects are staffed on time. You will work with our Editorial team and leverage data tools to optimize resourcing decisions.

You will maintain employee records in Workfront and D365, support onboarding, and contribute to data accuracy across systems. Strong Excel and communication skills are essential to succeed in a fast‑paced, inclusive environment.

Qualifications

• Bachelor’s degree or equivalent education plus professional experience.
• 3+ years of resource management or relevant agency project management experience.
• Proficient with Microsoft Excel.
• A positive, problem‑solving attitude.
• Organized and detail‑oriented while also strong at multitasking.
• Excellent communication skills.

Responsibilities

• Bring problem‑solving skills, positive energy, and collaboration to the Resource Management team.
• Partner with various teams to ensure timely project assignments and balanced workloads.
• Address real‑time resourcing requests while proactively planning for future needs.
• Maintain a balance between big‑picture planning and attention to small details.
• Communicate effectively to provide the best possible resourcing solutions.
• Leverage resourcing‑related data and tools to support decision‑making.
• Understand and respond to ground‑level resourcing needs.
• Primarily manage resourcing for the Editorial team.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Maintain and update employee data records for all full‑time employees, contractors, and freelancers in our core systems (Workfront and D365) to reflect changes in portfolio, billability, reporting structure, employment status, and more.
• Manage the employee data onboarding for all new hires, including the creation and configuration of employee records with all necessary information such as start dates, team assignments, and role‑specific details.
• Create and manage D365 roles and team codes within our systems, including the assignment of cost and sales pricing for all rate cards.
• Assign appropriate roles and team codes to all employees to ensure accurate data and system functionality.
• Ensure data accuracy and consistency across all platforms by performing regular audits and resolving any discrepancies.
• Manage and respond to data‑related inquiries and change requests submitted through ServiceNow and other official channels.

Skills

Resource management

Agency project management

Microsoft Excel

Communication skills

Organization

Education

Bachelor’s degree

Tools

Workfront

D365

ServiceNow

Job description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next‑generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start‑ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self‑reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and, most importantly, the patients we serve. We are EVERSANA.

EVERSANA Intouch is looking for a Resource Manager who will bring problem solving, positive energy and collaboration to our Resource Management team. You will work as a partner with various teams, helping ensure that all projects get assigned on time while balancing workloads across the team. Be prepared to stay on your toes as you solve for real‑time resourcing requests while proactively planning for what lies ahead, looking at both the big picture and the small details. You should be comfortable asking questions and expressing your best possible solution for teams who need resourcing support. You should understand the importance of leveraging resourcing‑related data and tools while balancing that with what’s happening at the ground level. Agency project management and resource management experience are both relevant backgrounds in this role. Strong communication skills are necessary as well. This role in particular will primarily be responsible for resourcing for our Editorial team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Bring problem‑solving skills, positive energy, and collaboration to the Resource Management team.
• Partner with various teams to ensure timely project assignments and balanced workloads.
• Address real‑time resourcing requests while proactively planning for future needs.
• Maintain a balance between big‑picture planning and attention to small details.
• Communicate effectively to provide the best possible resourcing solutions.
• Leverage resourcing‑related data and tools to support decision‑making.
• Understand and respond to ground‑level resourcing needs.
• Primarily manage resourcing for the Editorial team.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Maintain and update employee data records for all full‑time employees, contractors, and freelancers in our core systems (Workfront and D365) to reflect changes in portfolio, billability, reporting structure, employment status, and more.
• Manage the employee data onboarding for all new hires, including the creation and configuration of employee records with all necessary information such as start dates, team assignments, and role‑specific details.
• Create and manage D365 roles and team codes within our systems, including the assignment of cost and sales pricing for all rate cards.
• Assign appropriate roles and team codes to all employees to ensure accurate data and system functionality.
• Ensure data accuracy and consistency across all platforms by performing regular audits and resolving any discrepancies.
• Manage and respond to data‑related inquiries and change requests submitted through ServiceNow and other official channels.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree (or equivalent education plus professional experience) required
• 3+ years of resource management or relevant agency project management experience
• Proficient with Microsoft Excel
• A positive, problem‑solving attitude
• Organized and detail‑oriented while also strong at multitasking
• Excellent communication skills

PREFERRED QUALIFICATIONS

• Bachelor’s degree (or equivalent education plus professional experience) required
• 3+ years of resource management or relevant agency project management experience
• Proficient with Microsoft Excel
• A positive, problem‑solving attitude
• Organized and detail‑oriented while also strong at multitasking
• Excellent communication skills

All your information will be kept confidential according to EEO guidelines.