Resort Manager - Vasco Goa

Miros Hotels & Resorts; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Miros Hotels & Resorts in Uttar Pradesh seeks an experienced Resort Manager to oversee guest services, property operations, and financial performance across the resort.

You will lead a hospitality team, manage budgets, ensure compliance with regulations, and maintain high standards of service and amenities to deliver a premier luxury experience.

The role requires a Bachelor's in hospitality and 2-3 years in duty/front office management at a luxury 5-star property.

Qualifications

• Bachelor's degree in hospitality management.
• 2-3 years of experience as a duty manager/front office manager in luxury 5-star resorts.

Responsibilities

• Develop and implement strategies to enhance guest experience.
• Manage guest inquiries, requests, and feedback to improve satisfaction and retention.
• Coordinate and supervise on-site guest visits ensuring seamless execution.
• Create a culture of exceptional customer service among the team.
• Take handover of project plots, amenities and infrastructure.
• Oversee day-to-day hospitality operations within the project.
• Ensure smooth functioning of amenities, common areas, and recreational facilities.
• Collaborate with maintenance teams to uphold property standards.
• Prepare and manage budgets for hospitality operations.
• Monitor expenses, revenue generation, and financial performance.
• Implement cost-effective measures without compromising service quality.
• Oversee revenue management to optimize occupancy and profitability.
• Manage the property's P&L and ensure financial goals are met.
• Recruit, train, and manage a hospitality team.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide feedback.
• Stay informed about local regulations and ensure compliance.
• Implement and maintain safety and security protocols.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Revenue management

Financial oversight

Hospitality industry knowledge

Regulatory knowledge

Education

Bachelor's degree in hospitality management

Job description

As the Resort Manager, you will be responsible for managing and enhancing the overall hospitality services. This includes overseeing the guest experience, maintaining high standards of customer service, and managing the amenities and facilities, manage the operational budgets to ensure a seamless and enjoyable stay for residents and visitors alike.

Your Key Responsibilities

Guest Services Management

• Develop and implement strategies to enhance the overall guest experience.
• Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention.
• Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction.
• Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction.

Property Operations Management

• Take complete handover of the project plots, amenities, infrastructure, and other areas within.
• Oversee the day-to-day operations of the hospitality services within the project.
• Ensure the smooth functioning of amenities, common areas, and recreational facilities.
• Collaborate with maintenance teams to uphold property standards and address any issues promptly.

Financial Management

• Prepare and manage budgets for hospitality operations.
• Monitor expenses, revenue generation, and financial performance.
• Implement cost-effective measures without compromising service quality.
• Oversee revenue management strategies to optimize occupancy and profitability.
• Manage the property's P&L, ensuring financial goals are met or exceeded.

Team Leadership

• Recruit, train, and manage a dedicated hospitality team.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.

Compliance and Regulations

• Stay informed about local regulations and ensure compliance.
• Implement and maintain safety and security protocols for the property

Experience & Education Required

• Bachelors degree in hospitality management.
• Proven experience of 2-3 years as a duty manager/front office manager in a luxury 5 Star resort properties such Oberoi, Taj, ITC Marriott.

Key Skills and Attributes

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of local regulations and hospitality industry trends.
• Proficient in computer applications related to hospitality management.
• Experience in revenue management and financial oversight.