Reservation Manager

Hilton; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hilton Pune is seeking a Reservations Manager / Assistant Manager to lead the hotel’s reservations team and oversee group sales and planning. You will manage room inventory and rate strategies while guiding staff to deliver memorable guest experiences.

Ideal candidates have proven reservations leadership, strong organizational skills, and a commercial mindset. This role focuses on team development, revenue optimization, and delivering exceptional service in a city with vibrant hospitality demand.

Qualifications

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.

Responsibilities

• Support daily reservations operations: assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.
• Coordinate group reservations: process rooming lists, billing requirements, and special requests, and facilitate communication between planners, housing bureaus, and internal departments.
• Assist with revenue optimization: monitor reservations activity and support rate and occupancy strategies to maximize revenue.
• Provide reservations support: handle reservation requests and provide service to team members and customers as needed.
• Support department operations: assist with departmental projects, prepare reports, and assist reservations leadership.
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching, and foster a productive work environment.

Skills

Reservations leadership

Revenue optimization

Customer service

Team supervision

Tools

OnQ PM

R&I

Delphi

IDeAS GRO v3

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! The Reservations Manager / Assistant Manager takes responsibility for the groups sales and planning functions, as well as managing and leading the hotel’s reservations team. As aReservation Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage


• Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments


• Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue


• Provide reservations support: Handle reservation requests and provide service to team members and customers as needed


• Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership


• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.


• Strong administrative, organizational, and time management skills.


• Excellent communication and presentation skills, both written and verbal.


• High attention to detail with the ability to manage multiple priorities.


• Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.


• A commercial mindset with the ability to identify and act on revenue opportunities.


• A positive, adaptable attitude with a commitment to team success and guest satisfaction.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Requirements: