Research - Analyst / Senior Analyst

ISG (Information Services Group); Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ISG (Information Services Group) is seeking a research analyst for its Bengaluru office to support dedicated studies in BPO/ITO, services industries, and technology areas. The role requires deep secondary research, data analysis, and the ability to deliver high-quality benchmarks and profiles.

The candidate should have 4+ years of technology research experience, strong English communication, and proficiency with databases like CapitalIQ, Hoovers, and Factiva.

Qualifications

• 4+ years of technology research experience in outsourcing, BPO, ITO or related fields.
• Experience with multi-regional IPL studies and benchmarking.
• Strong English writing and speaking skills; ability to draft client-ready reports.

Responsibilities

• Conduct secondary research for multi-regional studies on IPL topics.
• Prepare service provider profiles, analyze outsourcing trends, and track competitive landscape.
• Manage data analysis, charting, and trend extraction with high accuracy and timely delivery.
• Support senior analysts with evaluating service providers and client-ready insights.
• Handle ad-hoc inquiries and ensure deadlines are met with minimal supervision.

Skills

Secondary research

Analytical skills

Time management

Communication

Independent work

Education

Engineering degree

MBA (preferred)

Tools

CapitalIQ

Hoovers

Factiva

Apollo

Hunter

Excel

PowerPoint

Job description

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Position Summary:

The ISG Research Analyst supports dedicated research studies aligned to BPO/ITO, services industry verticals such as Manufacturing, Chemicals, Insurance and technology areas such as Mainframes, Cloud, Data Center service. The candidate is expected to develop expertise in the mentioned areas and track all inquiries. The Analyst is expected to conduct secondary research on specific companies for benchmarking assessment, create service provider profiles, track competitive landscape, and market trends. Another key dimension of the role will be to work with databases on outsourcing contracts and allied areas. This will require strong excel and analytical skills.

The candidate will have significant ITO or BPO research experience, strong English writing and speaking skills, extensive experience in performing secondary research, and exceptional organizational skills. Quantitative research, familiarity with primary research techniques and exposure to financial analysis is a plus.

Responsibilities:

• Successful execution of secondary research on multi-regional IPL studies
• Work on engagements that include service provider profile preparation, technology, and outsourcing trends
• Work on custom research engagements with sole ownership, high accuracy, and timely delivery
• Work on data analysis and charting, draw meaningful trends and insights
• Support lead analysts with analyzing and drafting service provider’s capabilities and profiles
• Deliver ad-hoc requests related to study, competitive intelligence
• Ability to meet deadlines and deliver results with minimum supervision
• Excellent time management skills and ability to juggle multiple projects with aggressive deadlines

Skills Required:

• Minimum 4+ years of technology research experience preferably in outsourcing, captives, BPO, and ITO.
• Experience working on databases like CapitalIQ, Hoovers, Factiva, Apollo, Hunter.
• Ability to locate and procure information from established and validated sources, especially senior client-facing executives.
• Ability to extract meaningful information and formulate a point of view based on interviewing internal and external experts, analyzing available data and filling gaps with secondary research.
• Excellent secondary research skills and analytical acumen, primary research would be an added advantage.
• Analyze and interpret information from raw data and provide actionable insights
• Track technology markets and understand enterprises’ focus areas/ needs and service providers’/vendors’ capabilities.
• Analyze industry trends and data, and generate client-focused reports, briefings, and presentations focused on the Tech industry.
• Experience in report writing is a must.
• Ability to analyze quantitative and/or qualitative data to identify relevant findings.
• Advanced Excel skills and power-point skills
• Must be highly skilled in time management to facilitate involvement in multiple projects.
• Must have excellent teamwork skills as well as be self-directed. Must have the ability to work independently and manage communications with senior executives.
• Ability to work on a flexible schedule, collaborating with both the US and European regions. Might occasionally require long work hours.

Education level and experience:

• Engineering from recognized institutes preferably with MBA
• Overall good academic track-record

At ISG, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.