Required. MESSAGING SERVICES ADVISOR - Exchange online, Defender for O365, MS-Purview MESSAGING SE

NTT America, Inc.; Bengaluru; Hybrid; INR 450,000 - 900,000; Full time

Job summary

NTT DATA is seeking a capable support professional in Bengaluru to join our 24x7 operations. You will perform maintenance and troubleshooting across messaging systems, collaborating with senior colleagues and engaging with clients.

You will handle on-call responsibilities, stay self-motivated, and use Microsoft 365, Exchange, Outlook and related tools to resolve issues and keep services running smoothly. Flexibility in shifts is required; remote/hybrid options may apply.

Qualifications

• Experience in troubleshooting and end-user support tasks.
• Familiarity with messaging infrastructure and on-call support.
• Ability to coordinate with customers and provide solutions.

Responsibilities

• Troubleshoot and resolve client problems using integrated data processing and communication solutions.
• Perform maintenance tasks for messaging hardware and software, including installations, upgrades and testing.
• Collaborate with senior team members on research, design reviews and client briefings; extend work hours as needed.
• Work with a variety of tools to support ongoing messaging infrastructure and on-call duties.
• Coordinate with customers to understand needs and deliver solutions.

Skills

Troubleshooting

Customer coordination

Analytical thinking

Tools

Microsoft 365

Exchange 2013/2016

Outlook

OWA

Mobile device management

SharePoint

Teams

Exchange Online

Defender for O365

MS-Purview

Job description

Job Description-

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Regularly exercises discretion and independent judgment on technical matters.

Builds deeper understanding of processes, procedures, customers and organization

Technical Skillset-

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Teams, Boundary Servers Exchange online, Defender for O365, MS-Purview .,
• Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .