Required Major Incident Manager

STL Digital; Bengaluru; Hybrid; INR 1,500,000 - 2,600,000; Full time

Job summary

STL Digital in Bengaluru seeks an experienced Incident Manager to lead major incident responses in a 24/7 NOC environment, coordinating cross-functional teams to restore services rapidly.

You will communicate clearly under pressure, document actions, and drive swift remediation using ITSM tools such as Jira/JSM, OpsGenie, PagerDuty, and ServiceNow. A 24/7 rotating roster is required, with shift premiums as applicable.

Qualifications

• 4+ years in major incident management or senior incident roles in a 24/7 NOC/command-centre environment.
• Proven ability to take control of noisy calls and drive productive outcomes quickly.
• Excellent written and spoken English; calm, structured communication under pressure.
• Experience with ITSM and alerting tooling (Jira/JSM, OpsGenie, PagerDuty, ServiceNow or similar).
• Willing and able to work a full 24/7 rotating roster (shift pattern confirmed at offer).

Responsibilities

• Lead major incident management within a 24/7 NOC environment.
• Take control of noisy calls and drive productive outcomes within minutes.
• Maintain calm, structured communication under pressure while coordinating incident response.
• Utilize ITSM and alerting tools (Jira/JSM, OpsGenie, PagerDuty, ServiceNow) to manage incidents.
• Be available for a 24/7 rotating roster; shift premiums may apply.

Skills

Major incident management

Bridge command

English fluency

Tools

Jira/JSM

OpsGenie

PagerDuty

ServiceNow

Job description

Role & responsibilities

• 4+ years in major incident management or senior incident roles in a 24/7 NOC / command-
• centre environment.
• Proven bridge command: you can take control of a noisy call and make it productive within
• minutes.
• Excellent written and spoken English; structured, calm communication under pressure.
• Experience with ITSM and alerting tooling (Jira / JSM, OpsGenie, PagerDuty, ServiceNow or
• similar).
• Willing and able to work a full 24/7 rotating roster (pattern confirmed at offer; shift
• premium applies).