Renovision Automation Services Pvt. Ltd Looking for Desktop Support Engineer at New Delhi, Delhi

Renovision Automation Services Pvt. Ltd; New Delhi; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading automation services company in New Delhi is seeking a Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and ensure customer satisfaction. The ideal candidate has over 2 years of experience in a technical support role. This position offers a salary between ₹18,000 and ₹22,000 per month and includes benefits such as health insurance and a provident fund.

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Qualifications

• 2+ years of experience in technical support.
• Good knowledge of network troubleshooting.
• Ability to follow instructions and guide users.

Responsibilities

• Provide technical support to users.
• Troubleshoot hardware and software issues.
• Address user tickets and guide users.

Skills

Technical support

Network troubleshooting

Hardware and software troubleshooting

Customer service

Job description

Job Description:-

Working days:- 5.5 (Timing- 9:30 am to 6:30 pm and on Saturday 9:30am to 2:00 pm)

Location:- Delhi

Experience:- 2+ years

• Provides technical support to users
• Troubleshoots hardware and software issues
• Having good knowledge of network troubleshooting
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Shift:

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

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