Renewal Success Lead - Renewal Automation APJ

Hewlett Packard Enterprise; Gurugram District; Vor Ort; INR 2.000.000 - 4.200.000; Vollzeit

Zusammenfassung

Hewlett Packard Enterprise in Gurgaon, India, seeks a Renewal Success Lead to drive onboarding, activation, and adoption of our Renewals Automation platform across direct and indirect routes to market. You will guide partners and internal teams, run onboarding workshops, and coordinate global readiness and governance to ensure a high-quality renewal journey.

As a senior leader, you will manage end-to-end onboarding, track adoption metrics, and push continuous improvement across RTMs, driving

Qualifikationen

• Bachelor’s or Master’s degree in Business Management or equivalent.
• Typically 10+ years experience in related roles.
• Strong change management, adoption, and training skills.
• Experience with two-tier distribution and channel partners.

Aufgaben

• Lead onboarding workshops and adoption sessions for partner and customer sales teams.
• Coordinate governance, metrics, and continuous improvement of onboarding playbooks.
• Track adoption metrics and provide feedback to program leadership.
• Collaborate with Sales, Engineering, and Partners to ensure scalable onboarding.

Kenntnisse

Change Management

Channel & Partners

SaaS Implementation

Program Management

Executive Communication

Strategic Thinking

Travel Willingness

Ausbildung

Bachelor’s or Master’s degree in Business Management or equivalent

Tools

CRM platforms

Analytics tools

Project management systems

Jobbeschreibung

Renewal Success Lead - Renewal Automation APJ

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

The Renewal Success Lead is responsible for driving successful onboarding, activation, and long-term adoption of HPE’s Renewals Automation platform across both direct and indirect routes to market. This role ensures sales teams, distributors, resellers, and customers experience a consistent, high-quality renewal journey from first engagement through ongoing usage and growth. As a strategic lead, you will deliver compelling platform value propositions, run onboarding workshops, guide partners and internal sales teams through readiness, and coordinate launch activities with SMEs. You will manage end-to-end onboarding execution, evolve global playbooks, track adoption metrics, identify gaps, and proactively escalat performance risks.

Beyond deployment, the Renewal Success Lead plays a critical role in ongoing seller and partner success—driving sustained adoption, influencing renewal behaviours, improving operational consistency, and supporting future renewal initiatives across all RTMs. You will lead change management and enablement efforts with direct sales team and supporting functions. You will capture seller, partner and customer feedback, shape experience improvements, contribute to program governance, and act as the continuous feedback loop that strengthens the global renewals model.

Roles & Responsibilities:

1. Partner & Customer Engagement

• Reinforce value proposition and deliver compelling platformdemonstrationstointernal sellers,distributors, resellers, and direct customers to drive understanding and buy-in
• Lead onboarding workshops, walkthroughs, and activation sessions for partner and customersalesteamsand drive adoption messaging
• Drive internal seller adoptionmapped to direct customers andother supporting functions such as Longtailteams
• Provide clear articulation of value, workflows, and required changes to partner operations
• Act as the primary partner-facing point of contact during onboarding cycles
• Work closely withonboardingconsultantonboarding resources to align external-facing messaging,scriptsand materials
• Leadchange-management and adoption efforts coordinated jointly withonboardingconsultantand internal enablement teams

2. Onboarding Execution

• Manage end-to-end onboarding activitiesforallgeographies for the global implementation
• Coordinate with internal SMEs, Renewal PlatformPartnerandonboardingconsultant to ensure readiness and consistency
• Design and evolve global onboarding frameworks, readiness checklists, and implementation playbooksfor channel and internaldirectsellerteams
• Drive partner readiness assessments andidentifygaps in data, systems, or processes
• Drive direct sales and supporting function readiness assessment andidentifygaps in data, systems,procesesandenablementrequiredfor scaled adoption
• Support main launch activities with topdistis,resellers,directsalesteamsand internalsupportingfunctions such as Longtail
• Track onboarding milestones, usage trends, adoption metrics, and risk indicators
• Maintain and update dashboards showinginternal seller andpartner onboarding progress across regions
• Capturedirect sales,partnerand customerfeedback,identifypain points, and elevate priority issues to program leadership
• Document and refine the global onboardingmethodology, templates, guides, and FAQs in collaboration withOnboarding Consultant
• Monitor initial partner performance post-go-live to ensure engagement and stabilization
• Provide updated metrics on distributor and partner adoption rates

3. Governance & Continuous Improvement

• Ensure a high-qualityseller,partnerand customer experience throughout onboarding
• RepresentHPE seller andpartner requirements and operational feedback back into the design and process workstreams
• Identifycommon onboarding issues and propose improvements
• Track success metrics (adoption, cycle time, exceptions, partner sentiment, usage trends) and feed insights into program governance
• Act as a continuous feedback loop to strengthen the onboarding modelacross all theusergroups.

_Education and Experience Required:_

• Bachelor’s or Master’s degree in Business Management or equivalent
• Typically 10+ years experience

_Knowledge and Skills:_

Change Management & Adoption

• Senior-levelexpertisedriving behavioural and operational change in B2B SaaS environments
• Demonstrated ability to move partners/customers from pilot to full-scale adoption (track recordof achieving >70% platform adoption within 90 days of go-live)
• Skilled in diagnosing resistance and applyingappropriate changelevers (communication, training, incentives, executive sponsorship) at both executive and end-user levels

Channel & Partner Ecosystem Acumen

• Deep understanding of two-tier distribution models, partner profitability structures, and reseller workflows; ability to speak the language of distribution
• Proven experience onboardingmultipleconcurrent enterprise partners (distributors, resellers, or direct customers) with complex organisational structures
• Strong commercial acumen – can articulate ROI to partner leadership and translate technical features into business value for different partner personas

Technical & SaaS Implementation Fluency

• Hands-on experience with SaaS implementations
• Proficiencyin CRM platforms, analyticstoolsand project management systems
• Ability to quickly learn technical platforms andserve as a trusted advisor to both technical and business stakeholders
• Ability to understand API integrations, data mapping, and SaaS architecture to troubleshoot onboarding blockers

Program Management & Execution

• Senior-level program management skills: can design global onboarding methodologies, not just execute existing playbooks
• Experience defining and tracking success KPIsandpresenting insights toworkstreams
• High capacity for managing ambiguity; can build process where none exists while simultaneously managing multiplepartnersgo-lives

Communication & Influence

• Executive presence: can credibly pitch to C-level,facilitateworkshops with operations teams, and mediate between technical and commercial stakeholders
• Excellent written communication: capable of creating clear, scalable onboarding assets (playbooks, guides, FAQs) without heavy reliance on external agencies
• Collaborative influencer: proventrack recordof driving outcomes without direct authority across Product, Engineering, Sales, and external partners

Strategic & Commercial Orientation

• Can connect onboarding activities to revenue impact
• Strategic thinker whoidentifiessystemic issues and proposes process/product improvements, not just flags problems
• Global mindset: comfortable operating across cultures and time zones; experience with Americas, EMEA, or APJmarkets specifically preferred

Travel & Capacity

• Willingness to travel up to 40%forcritical onboarding milestones
• Additional Internal Job Description
• Job Families for Job Profiles
• SOP-Sales Operations

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Master

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.