Remote Area Manager Resolutions

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

As a person, you are passionate about people, business, IKEA’s purpose, and continuously driving better performance. You are energized by increasing customer value, driving business growth, and contributing to overall success and results through people, as well as motivated by leading and developing people.

You should have formal qualifications in Business Management or equivalent with a minimum of 5 years of experience within customer service or sales, with at least 3 years of experience in leading leaders and co-workers, and should be fluent in English.

You should have knowledge of IKEA’s corporate identity, core values, and vision of creating a better everyday life for many people. You should have extensive knowledge of leadership principles to motivate and empower leaders individually as well as to create togetherness within teams. Good knowledge of the complexity of change management and understanding of key factors for a successful change initiative is required. You should also have broad knowledge of the RCMP business and the business goals, along with a general understanding of the people planning process and the recruitment process, and how to contribute to these. Additionally, you should have extensive knowledge of IKEA's tone of voice and the prerequisites of communication across channels. Basic knowledge about IKEA's range and services, and a good understanding of the complexity of RCMP operations and Sales/Resolutions as an integrated part of the business is necessary.

You should have analytical and strategic skills and the ability to transform strategy into plans and guidelines. You should be able to direct efforts to set and achieve long-term business objectives. Strong interdependent leadership skills with the ability to build trustful relationships are essential. You should be able to analyze risks and consequences of a change initiative.

You should be motivated by sharing and living the IKEA culture and values. A passion for leading others and being energized by developing and challenging leaders to reach set individual goals is important. You should be passionate about understanding the behaviors of many people, the local Life at Home, and current Home Furnishing trends. You should be energized by driving business growth, customer satisfaction, and contributing to the overall success of IKEA through collaboration.

Your Responsibilities

Job specific key tasks and responsibilities:

• Lead, coach, and develop a team of Remote Team Leaders promoting individual growth and securing high performance.
• Ensure clear guidelines are communicated to the team in order to secure best practice.
• Ensure adequate operations for performance management in order to maintain satisfactory performance levels.
• Collate and implement feedback from Remote Team Leaders to ensure that key opportunities and challenges within the assigned area are highlighted and addressed to relevant stakeholders.
• Support and contribute with input to the Remote Manager within the assigned area in developing an action plan for executing the strategy in order to achieve targets.
• Anchor strategy within the team and ensure aligned execution of the action plan to ensure outcomes are met.
• Ensure consistent ways of working by conducting Remote Team Leader calibration sessions to secure a seamless customer experience.

Together as a Team

At IKEA, it’s all about our customers, and in Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback, and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

We are an Equal Opportunity Employer

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

Why You Will Love Us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What We All Have in Common

• Living our values
• Being your unique self while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing