Reliance Jio Infocomm Limited Hiring For Quality Analyst at Pune

Reliance Jio Infocomm Limited; Pune City; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a detail-oriented Quality Analyst to ensure adherence to quality standards and processes. In this pivotal role, you will assess sample calls, identify coaching needs, and create quality reports that meet organizational standards. Your planning and communication skills will be vital in collaborating with stakeholders and addressing quality issues efficiently. If you have a solution mindset and a passion for quality assurance, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Strong knowledge of quality standards and processes is essential.
• Excellent communication and planning skills are required.

Responsibilities

• Assess sample calls and ensure completion of assessment targets.
• Conduct documentation and reporting as per timelines.

Skills

Knowledge of quality standards and processes

Planning skills

Communication skills

Liaisoning skills

Team management skills

Detail oriented

Solution mindset

Job description

Job Description:

Job Responsibilities:

1. Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business.
2. Adhere to the sample guideline set by the organization.
3. Ensure completion of assessment target on daily, weekly and monthly basis.
4. Ascertain right coaching needs are identified by the operations team through their evaluations.
5. Conduct documentation and reporting as per timelines and defined formats.
6. Carry out calibration with stakeholders as per agreed process.
7. Identify and escalate risks and quality issues for efficient resolution.
8. Create quality reports as per organization standards.
9. Analyze the factors to meet the operation and standard reporting requirements within the quality function.

Skills & Competencies:

1. Knowledge of quality standards and processes.
2. Planning skills.
3. Communication skills.
4. Liaisoning skills.
5. Team management skills.
6. Detail oriented.
7. Solution mindset.