Reliance Industries Limited Looking for IT Infra Field Support Executive- Reliance at Jamnagar[...]

Reliance Industries Limited; Jamnagar; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a Fullstack Developer to join their dynamic team in Mumbai. This role requires expertise in Angular, SpringBoot, and Node JS, along with a solid understanding of IT infrastructure management for a large user base. You will be responsible for executing and managing IT network services, ensuring compliance with business SLAs, and coordinating with vendors for incident resolution. If you thrive in a collaborative environment and have a passion for technology, this opportunity offers a chance to make a significant impact within a leading organization in the industry.

Qualifications

• 2-6 years experience in IT infrastructure for 3000+ users.
• Knowledge of network technologies and end-user computing devices.

Responsibilities

• Manage IT network services and ensure SLA compliance.
• Coordinate with vendors to resolve incidents effectively.

Skills

Angular

SpringBoot

Node JS

Windows OS

MAC IOS

Active Directory

SCCM

Antivirus

DLP

Technical documentation

Education

B.E / B.Tech in Computer or IT

Tools

ITIL Certification

Microsoft Certification

CCNP/CCNA

Job description

RELIANCE Industries is looking for a Fullstack Developer (Angular, SpringBoot, Node JS) with 4 to 12 years of experience to be based at Mumbai location.

Job Accountabilities:

• Responsible for execution and management for IT network services.
• Exceptional knowledge of implementation, maintaining & troubleshooting of large-scale converged network infrastructure both active & passive infra service.
• Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, DLP, collaboration software and other end-user computing device technologies.
• Responsible for ensuring calls closure & meeting business SLA’s.
• Roll out of asset life cycle.
• Abide by all pre-defined processes/policies.
• Responsible for adhering to the IMAC processes.
• Coordinate with vendors and central support teams to ensure all calls/incidents are closed within stipulated SLA.
• Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process.
• Preparation of statutory reports & documents as per requirement.
• Execute the policy and process as defined.
• Proven ability to work effectively both independently and in a team-based environment.
• Perform and provide post-operation review report/RCA for incidents qualifying for the same.
• Record all IMAC (Installation, Movement, Addition & Change) activities & maintain all documents as per requirement of ISO 27001.

Qualifications and Skills Required:

• B.E / B.Tech (Computer, IT) with 2 – 6 years of experience with a consistent academic career.
• Desired: ITIL Certification, Microsoft Certification, CCNP/CCNA.
• Technical documentation skills.

Key Attributes:

• 2– 6 years of experience handling IT infra of more than 3000 + users.
• Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, Office 365, e-Mail services, MDM concepts for tablet and mobile devices, DLP, collaboration software and other end-user computing device technologies.
• Wi-Fi access points, Network L2.
• OFC backbone design; knowledge on passive infra.
• Structured cabling & coordination with DEC for IT infrastructure design.
• Knowledge of VoIP will be an additional advantage.