Relationship Officer Wheels

AU Small Finance Bank; Coimbatore District; On-site; INR 250,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer Wheels to act as the primary bank interface with customers and sourcing channels in Coimbatore. The role focuses on sourcing vehicle finance opportunities, client engagement, and end-to-end service delivery from initial contact to post-disbursement support.

The candidate will manage field activities (90% field, 10% office), travel to dealer networks, verify documents, and ensure timely servicing while maintaining compliance with

Qualifications

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Responsibilities

• Achieve assigned targets and monthly productivity
• Generate leads from sourcing channels and close deals
• Assess customer profile, visit customers, collect docs and refer for credit
• Ensure asset delivery from dealers and monitor pricing and deferrals
• Follow up on post-disbursement documents and servicing requests
• Manage relationships with dealers, associates and other channels for volume
• Asset verification and handling of non-starter/early-default cases

Skills

Professional communication

Relationship management

Sales forecasting

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Wheels

Office Location: Avinashi Road Coimbatore Coimbatore

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis 2. Generate potential business leads from sourcing channels, follow up and bring it to closure 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc. 5. Follow up and collect deferrals and post disbursement documents in a timely manner. 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions. 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels. 8. Ensure Asset verification and Non starter-Early default cases and build relationships9. Ensure timely servicing of customer service requests

Additional Responsibilities:

• 1. No false commitments in the market place/ Misselling strictly not allowed 2. No cash transactions without official reciepts 3. share all relevant information with seniors promptly. 4. To understand the core of the bank's business philosophy and methodology 5. Explain terms and conditions to the customer with full transparency and clarity 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies: 1. Customer-centric mindset and actions 2. adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge: 1. Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales marketing - lead generating activities3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive field travel/work4. Ability to handle work pressure and demanding clients
• Other:

Work Environment Details: 90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation: