Relationship Officer Two Wheeler

AU SMALL FINANCE BANK; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer Two Wheeler to act as the primary customer interface and drive loan sourcing through authorised dealers and channel partners. The role involves visiting customers, collecting documents, and expediting credit approvals and vehicle delivery across multiple locations in India.

Ideal candidates should be strong in customer communication, sales tracking, and field operations, with the ability to manage multiple dealers and ensure timely

Qualifications

• Knowledge of documents pertaining to vehicle sale/purchase
• Aptitude for sales & marketing - lead generating activities
• Persistence and patience in dealing with clients
• Target Market Knowledge - Local Area geography familiarity
• Familiarity with Digital applications
• Detailed data collection/recording

Responsibilities

• Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• Generate potential business leads from sourcing channels, follow up and bring it to closure
• Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• Follow up and collect deferrals and post disbursement documents in a timely manner
• Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing
• Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels
• Ensure Asset verification and Non starter-Early default cases and build relationships
• Ensure timely servicing of customer service requests

Skills

Professional Communication

Relationship Management

Sales Forecasting & Reporting

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Two Wheeler

Office Location: ABU Road Asset Centre Abu Road , ANANTHAPUR Ananthapur , Ambikapur Asset Ambikapur , BHAVANIPURAM VIJAYAWADA Vijaywada , Ballygunge Kolkata Kolkata , Baloda Bazar Asset Centre Baloda Bazar , Barasat Asset Centre North 24 Parganas , Bavla Bavla , Behror Behror , Bemetara Asset Centre Bemetra , Bilaspur Asset Center Bilaspur , Buhana Asset Centre Buhana , C Scheme Jaipur Jaipur , Chhindwara Asset Center Chhindwara , Chittorgarh Chittorgarh , Chohtan Chouhtan , Dahod Dahod , Dashmesh Tower Sagar Sagar , Degana Degana , Dehgam Asset Centre Dehgam , Dhankawadi Asset Centre Pune , Gudda Malani Asset Center Barmer , Hazira road Adajan Surat Adajan , Hsr Layout Bangalore Bengaluru , Hyderabad, S R Nagar Asset Centre Hyderabad , Indore Asset Centre Indore , Jhalawar Jhalawar , Jhunjhunu Asset Center Jhunjhunu , KANDUKUR Prakasam , Kamareddy Kamareddy , Karimnagar Karimanagar , Katni Katni , Kekri Kekri , Khandela Khandela , Khanna Khanna , Koramangala Regional Office Bengaluru , Korba Korba , Kuchaman City Kuchaman City , Lalsot Gangapur Road Dausa , Laxmisagar Bhubaneswar Bhubaneswar , Ludhiana Asset Center Ludhiana , Main Pal Road Jodhpur Asset Center Jodhpur , Mandsaur Asset Center Mandsaur , Modasa Modasa , NELLORE BV NAGAR Nellore , Nadiad Nadiad , Naroda Asset Center Ahmedabad , Narol Asset Center Ahmedabad , Ncc Office Road Bhuj Bhuj , Neem Ka Thana Neem Ka Thana , Patan Asset Center Patan , Pipar Pipar , Pratap Nagar Jaipur Jaipur , Ratangarh Ratangarh , Ratlam Asset Center Ratlam , SUJATHA NAGAR ONGOLE Ongole , Sayaji Road Navsari Navsari , Shamgarh Shamgarh , Supela Bhilai Bhilai , Thanwala Asset Center Merta City , Tikamgarh Tikamgarh , Ujjain Asset Center Ujjain , Vadodara Asset Center Vadodara , Vaishali Nagar Jaipur Jaipur , Zaheerabad Zahirabad

Position description

Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis 2. Generate potential business leads from sourcing channels, follow up and bring it to closure 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc. 5. Follow up and collect deferrals and post disbursement documents in a timely manner. 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions. 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels. 8. Ensure Asset verification and Non starter-Early default cases and build relationships 9. Ensure timely servicing of customer service requests

Additional Responsibilities

• 1. No false commitments in the market place/ Misselling strictly not allowed 2. No cash transactions without official reciepts 3. share all relevant information with seniors promptly. 4. To understand the core of the bank's business philosophy and methodology 5. Explain terms and conditions to the customer with full transparency and clarity 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators

Business Volume, Average Ticket size, Boarding rate

Required Competencies

1. Customer-centric mindset and actions 2. adept at handling digital business apps and software 3. hard work and detail-orientation 4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity 6. Bias for Action and Urgency 7. ownership and accountability for results

Required Knowledge

1. Knowledge of documents pertaining to vehicle sale / purchase 2. Aptitude for sales & marketing - lead generating activities 3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity 5. Familiarity with Digital applications 6. Detailed data collection/recording

Required Skills

1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Relationship Management - Client-Centric Approach, respectful 3. Sales Forecasting & Reporting

Required Abilities

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
• Other:

Work Environment Details

90% - Field, 10% - Office

Specific Requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other Details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation: