Relationship Manager Wheels

AU SMALL FINANCE BANK; Patna; On-site; INR 420,000 - 780,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for Relationship Manager Wheels to drive vehicle-finance sales across defined markets. You will manage field activities, verify customer documentation, and coordinate with dealers to ensure timely asset delivery.

Ideal candidates have up to 3 years in BFSI sales, strong communication, and a proactive, customer-centric approach. This role involves significant travel and direct client engagement across multiple sites.

Qualifications

• 0–3 years experience in BFSI sales or relationship roles.
• Knowledge of vehicle sale documentation and process.
• Willingness to extensive field travel and client meetings.

Responsibilities

• Achieve monthly targets and productivity thresholds.
• Generate leads via sourcing channels and close deals.
• Assess customer profiles, collect documents, seek credit approvals.
• Ensure delivery of vehicles from dealers and monitor pricing.
• Follow up deferrals and post-disbursement documents promptly.
• Source directly from authorised dealers and empanelled channels.
• Maintain dealer relationships to drive volumes.
• Verify assets and manage non-starter/early-default cases.
• Provide timely servicing of customer service requests.

Skills

Professional communication

Regional language

Verbal fluency

Written fluency

Soft-spoken

Tools

Digital apps

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Wheels

Office Location: Bhavanipuram Vijayawada Vijayawada , Guntur Guntur , Hyderabad, S R Nagar Asset Centre Hyderabad , Ponnur Guntur

Primary Responsibilities

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• 2. Generate potential business leads from sourcing channels, follow up and bring it to closure
• 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• 5. Follow up and collect deferrals and post disbursement documents in a timely manner.
• 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• 8. Ensure Asset verification and Non starter-Early default cases and build relationships
• 9. Ensure timely servicing of customer service requests

Additional Responsibilities

• 1. No false commitments in the market place/ Misselling strictly not allowed
• 2. No cash transactions without official reciepts
• 3. share all relevant information with seniors promptly.
• 4. To understand the core of the bank's business philosophy and methodology
• 5. Explain terms and conditions to the customer with full transparency and clarity
• 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies

• 1. Customer-centric mindset and actions
• 2. adept at handling digital business apps and software
• 3. hard work and detail-orientation
• 4. eager to learn and grow as a banking professional
• 5. positive mindset, ethical and high integrity
• 6. Bias for Action and Urgency
• 7. ownership and accountability for results

Required Knowledge

• 1. Knowledge of documents pertaining to vehicle sale / purchase
• 2. Aptitude for sales & marketing - lead generating activities
• 3. Persistence and patience in dealing with clients
• 4. Target Market Knowledge - Local Area geography familiarity
• 5. Familiarity with Digital applications
• 6. Detailed data collection/recording

Required Skills

• 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• 2. Relationship Management - Client-Centric Approach, respectful
• 3. Sales Forecasting & Reporting

Required Abilities

• Physical:
  • 1. Physical fitness
  • 2. Mental agility
  • 3. Ability to do extensive field travel/work
  • 4. Ability to handle work pressure and demanding clients
• Other:

Work Environment Details: 90% - Field, 10% - Office

Specific Requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other Details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related:
  • 1. Aherence to Code of Conduct policy of the bank
  • 2. Non-disclosure of confidential information about bank, clients
  • 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation: