Relationship Manager - Tractors and Farm Equipment Finance

Kotak Mahindra Bank Limited; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks a mid-level Relationship Manager for Tractor and Crop Finance in Vadodara to drive retail sales in the TFE segment and grow the branch's deposit base. You will lead cross-sell of MF, insurance, and other products while ensuring exemplary customer service and robust branch administration.

The ideal candidate has strong experience in retail liabilities, leadership, and a solid understanding of financial instruments and customer service cycles, with a focus on

Qualifications

• Experience in managing retail liabilities workflows.
• Strong leadership and people management abilities.
• Deep understanding of financial instruments and customer service cycles.

Responsibilities

• Enhance the branch deposit base through targeted acquisition and retention.
• Drive cross-sell of mutual funds, insurance, and other products.
• Generate fee income and contribute to branch profitability.
• Maintain high standards of customer service and adhere to service protocols.
• Oversee branch administration and regulatory compliance.
• Manage productivity and morale of the branch team.
• Own branch break-even and P&L performance.
• Coordinate with product management, marketing and other units for service and sales initiatives.
• Ensure seamless coordination across all units to deliver client delight.

Skills

Retail liabilities

Leadership

Customer service

Financial instruments

Job description

Relationship Manager - Tractor and Crop Finance_Tractors and Farm Equipments (TFE)-Retail Sales_Vadodara

We are seeking a dynamic and results-driven Relationship Manager – TFE to lead retail sales initiatives in the Tractors and Farm Equipment segment.

The role involves enhancing the deposit pool, driving cross-sell opportunities, and ensuring high standards of customer service and branch administration.

The ideal candidate will have a strong background in retail liabilities, excellent leadership skills, and a deep understanding of financial instruments and customer service cycles.

• Enhance the deposit pool from customers through targeted acquisition and retention strategies
• Drive sales of non-deposit products including Mutual Funds, Insurance, and other cross-sell offerings
• Generate fee income and contribute to branch profitability
• Ensure delivery of high-quality customer service and establish service standards
• Oversee branch administration and ensure regulatory compliance
• Manage productivity and morale of branch team members
• Take ownership of branch break-even and P&L performance
• Liaise with product management, marketing, and other verticals for service enhancements and sales initiatives
• Ensure seamless coordination across all units involved in the customer service cycle to deliver customer delight

Experience Level Mid Level