Relationship Manager-SARAL LOANS-Marketing Branches Operations

Kotak Mahindra Bank; Sangrur; On-site; INR 400,000 - 600,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Relationship Manager to grow the Commercial Vehicle business under the Saral Auto segment. You will handle account opening, DMAT services, and grievances while driving sales of bank and investment products through cross-selling and referrals.

The role blends service excellence with sales performance, requiring strong customer focus and experience in financial services or banking. Based in Punjab, India.

Qualifications

• Experience in financial services or banking with a service and sales orientation.
• Ability to educate customers on product features and service requests.
• Proven track record in cross-selling and referral-based sales.

Responsibilities

• Handle customer service tasks including account opening, DMAT services, and grievance resolution.
• Educate customers on product features and assist with service requests like cheque book issuance.
• Achieve sales targets for bank and investment products through cross-selling and referrals.
• Enhance customer value by offering relevant financial solutions beyond their stated needs.
• Support relationship managers handling HNI clients and ensure low attrition rates.
• Maintain a balance between service excellence and sales performance.

Skills

Customer service

Sales orientation

Cross-selling

Communication skills

Financial services knowledge

Education

Bachelor's degree in finance/business

Tools

CRM software

Banking systems

Job description

Job Description:

We are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.

Responsibilities

• Handle customer service tasks including account opening, DMAT services, and grievance resolution.
• Educate customers on product features and assist with service requests like cheque book issuance.
• Achieve sales targets for bank and investment products through cross-selling and referrals.
• Enhance customer value by offering relevant financial solutions beyond their stated needs.
• Support relationship managers handling HNI clients and ensure low attrition rates.
• Maintain a balance between service excellence and sales performance.