Relationship Manager-NRI

IDFC FIRST Bank; Thrissur; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank is looking for a Relationship Manager-NRI to deepen relationships with non-resident customers by delivering tailored banking solutions. You will ensure a value-added customer service while closely collaborating with product and operations teams for effective customer acquisition.

The ideal candidate will have 5-10 years of branch banking experience and a focus on delivering exceptional service to clients. This role also involves planning sales initiatives and maintaining accurate customer records, contributing to branch objectives.

Qualifications

• 5 to 10 years of relevant branch banking experience.
• Ability to understand and suggest customized banking solutions.
• Experience in handling non-resident clients.

Responsibilities

• Inform customers about new banking products.
• Coordinate with teams for seamless product access.
• Maintain accurate records for customer accounts.
• Plan special sales initiatives for clients.

Skills

Customer relationship management

Sales strategies

Problem-solving

Communication skills

Education

Graduation in any field

Post-graduation in any field

Job description

Job Title

Relationship Manager-NRI

Department

Retail Banking

Job Purpose

The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives.

Roles & Responsibilities

• Inform customers of new products or product enhancements to further expand the banking relationship.
• Coordinate with other functional teams to provide seamless access to other products.
• Ensure the enhancement of customer value by understanding and providing customized solutions.
• Maintain updated and accurate relationship records for assigned customer accounts.
• Penetration of group or family accounts of the existing mapped base.
• Track customer complaints, queries and turnaround times for customer satisfaction.
• Plan and conduct special sales initiatives and events for prospective and existing corporations.
• Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
• Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
• Recommend process changes in order to improve service efficiency and quality across the branch network.

Education & Experience

• Graduation: Any Graduation.
• Post-graduation: Any Post-graduation
• Experience: 5 to 10 years of relevant branch banking experience.