Relationship Manager - MFI North

Bajaj Finserv Limited; Deoria; On-site; INR 500,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited in Uttar Pradesh's Deoria region is seeking an experienced Branch Manager/Assistant Branch Manager to lead a microfinance JLG team and drive branch performance. You will oversee daily planning, field activity, and customer interactions while ensuring strict adherence to policies and SOPs.

The role emphasizes portfolio health, attrition control, and coordinated efforts with Product and Admin teams to sustain smooth branch operations and compliant service.

Qualifications

• Graduation completed.
• 4-6 years in Microfinance JLG business.
• Minimum 2 years in Assistant Branch Manager / Branch Manager role.
• Strong understanding of branch operations and compliance requirements.

Responsibilities

• Daily review with team on projections of business and cross selling.
• Ensure execution of the activity plan for customer visits by the team.
• Supervise branch operations; conduct huddles; identify pain points.
• Attend center meetings and engage with customers; conduct recognition tests.
• Track and facilitate disbursements as planned for the day and month.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections in higher buckets; coordinate with teams to visit customers.
• Nominate team members for rewards; recognize performance in forums.
• Ensure critical parameters like lead to login are executed as per matrix.
• Meet customers regularly in location; manage health and quality of portfolio.
• Manage upkeep of branch and collaterals; coordinate with Product/Admin for facilities.

Skills

People management

Branch operations

Compliance

Portfolio management

Team leadership

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:
Graduation

b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager