Relationship Manager - GL North

Bajaj Finserv Limited; Dungarpur; On-site; INR 180,000 - 300,000; Full time

Job summary

Bajaj Finserv Limited is hiring for a field officer to conduct village surveys, source new customers, form JLG groups, and promote financial literacy in rural Rajasthan. The role includes processing documents, obtaining approvals, and coordinating disbursements with branch teams.

The candidate will manage 450–500 borrowers, ensure timely collections, monitor loan usage, and maintain strong customer relationships while adhering to SOPs and compliance standards.

Qualifications

• Experience in village-level outreach and customer acquisition.
• Ability to explain microfinance products and promote financial literacy.

Responsibilities

• Conduct village surveys and prospecting in selected villages, explaining BFL MFI JLG product offerings.
• Source new customers in allocated locations, form JLG groups and promote financial literacy.
• Collect information for sourcing, perform data entry/upload, and validate documents as per LOS SOP.
• Coordinate with Branch Manager for approvals and with Credit Ops for disbursements.
• Plan and ensure high attendance in center meetings; manage a portfolio of 450–500 borrowers.
• Ensure collections per scheduled center meeting days and 100% recovery deposition as per SOP.
• Monitor loan end-use as per process and maintain cordial borrower relationships.
• Prepare daily task reports and submit to Branch Manager; ensure compliance with SOPs.

Skills

Field prospecting

Customer relationship

Data entry

Financial literacy

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.


• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers


• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP


• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process


• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers


• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.


• Carry out end use monitoring of loans as per the process


• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.


• Create a daily report of tasks planned and executed and submit to Branch Manager.


• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.


• Ensuring critical parameters like lead to login are executed as per matrix .


• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined


• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers


• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio