Relationship Manager - Employee Banking

Standard Chartered; Pune District; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Inclusive culture

Competitive pay

Insurance & retirement benefits

Annual leave & sabbatical

Flexible working

Learning & development

Job summary

Standard Chartered is seeking a results‑driven Corporate Banking Sales professional for Pune. The role focuses on acquiring and servicing corporate clients, cross‑selling banking products and driving revenue growth through strong relationship management.

The ideal candidate will have a graduate degree (MBA preferred) with 1+ year of sales experience in banking or related sectors, excellent communication, negotiation and interpersonal skills, and relevant certifications to support wealth product

Qualifications

• Must be a graduate. MBA’s will be preferred.
• Sales experience of at least 1 year in FMCG, Office automation or Retail Banking would be an advantage.
• Experience with Deposit and Asset Products of a Bank would be an advantage but not a prerequisite.
• Good knowledge of the market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong interpersonal skills, promoting enthusiasm and team spirit.
• All internal/external certifications to be completed prior to referring/selling wealth products.

Responsibilities

• Creates and conducts proposal presentations for the portfolio assigned.
• Maintain cordial relationships with corporate clients.
• Drive revenue growth with existing and new corporate customers.
• Resolve customer queries and service issues to maintain satisfaction.
• Leverage business from new and established client relationships.
• Manage assets and liabilities.

Skills

Negotiation

Communication

Team work

Relationship building

Education

Graduate degree

MBA preferred

Job description

• Creates and conducts proposal presentations for the portfolio assigned.
• Responsible to maintain cordial relationship with the corporate clients.
• Drive revenue growth to the business with the existing and new corporate customers.
• Ensure knowledge about the market all times to upgrade and rise up to the occasion.
• Ensure that individual targets are met, along with group targets.
• Ensure productivity and cross-sell various products.
• Focus on acquiring new clients - identification of targets
• Plan the client acquisition strategy.
• Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence.
• Leveraging business from new and established client relationships.
• Managing both assets and liabilities.

Key Responsibilities

Strategy

• Meet the business objectives initiated by the respective country Retail Clients business
• Customer focus need-based selling
• Deepen customer relationship and maximize penetration
• Fullfills corporate employees’ banking needs including payroll and other retail products

Business

• Achieve personal sales target
• Segment focus, customer focus needs-based selling
• Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing
• Job requires generating referrals / cross-selling other products of the bank, such as investments, insurance, mortgages, credit cards ,personal loans etc All relevant internal and external certification to be completed prior to referring / selling wealth products
• Help Drive the Employee Banking one bank agenda

Processes

• Operational quality - Errors free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing

Risk Management

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function

Governance

• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Direct Sales – Corporate Salary account

Qualifications

• Must be a graduate. MBA’s will be preferred.
• Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage.
• Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
• Good knowledge of the selected market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
• All relevant internal and external certification to be completed prior to referring / selling wealth products

Valued Behaviours

• Do the right thing: Be brave, be the change; Think client; Live with integrity
• Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
• Better together: See more in others; How can I help? Build for the long term

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.