Relationship Manager - Commercial Vehicles

Kotak Mahindra Bank Limited; Vadodara; On-site; INR 400,000 - 700,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a motivated Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level.

The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth, nurture dealer partnerships, and deliver service excellence to existing

Responsibilities

• Portfolio Management: Manage SCV customer portfolio with engagement and service delivery.
• Loan Handling: Oversee end-to-end Commercial Vehicle loans from onboarding to disbursement.
• Loan Processing: Facilitate vehicle financing processes including documentation, verification, and approvals.
• Collections Follow-Up: Monitor EMI payments and address delinquencies to minimize defaults.
• Market Development: Explore new market areas and gather market intelligence to support growth.
• Sales Generation: Identify new market opportunities to expand the customer base and drive sales.
• Relationship Building: Build and maintain strong relationships with vehicle dealers and clients to foster trust.

Job description

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.

Key Responsibilities

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow-Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.

Experience Level: Mid Level