Relationship Manager - Commercial Vehicles

Kotak Mahindra Bank Limited; Satara; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a proactive Relationship Manager - Commercial Vehicles (SCV) to lead sales and customer engagement in the Small Commercial Vehicle segment. You will focus on deposit mobilization, cross-selling, and delivering service excellence at the branch level.

Ideal candidates bring strong sales expertise, leadership, and a customer-centric approach to drive growth and profitability in the SCV portfolio.

Qualifications

• Mid Level experience in sales and relationship management in the financial services sector.

Responsibilities

• Manage and maintain the existing SCV customer portfolio with priority on service delivery.
• Oversee end-to-end Commercial Vehicle loans (new and used) from onboarding to disbursement.
• Facilitate complete loan processing with documentation, verification and approvals.
• Follow up EMI payments and address arrears to minimize delinquencies.
• Identify and develop new market areas to support business growth and strategy.
• Build and nurture relationships with vehicle dealers and clients to drive trust and retention.

Skills

Sales acumen

Customer engagement

Portfolio management

Loan handling

Market development

Relationship building

Job description

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.

Key Responsibilities

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow-Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.

Experience Level: Mid Level